Offer summary

Qualifications:

High school diploma or GED, At least 2 years of work experience in a related field like collections or invoice processing, Familiarity with customer ordering platforms and billing integration.

Key responsabilities:

Establish communication with new customers to ensure correct account setup and billing information

Address billing, service, and AR issues promptly and escalate important collection matters

Maintain strong relationships with customers, AR teams, and managers to resolve disputes and different B2B concerns

Manage inbound and outbound calls, emails, perform skip tracing, documentation and special projects

Job description

Job Description

Staples is business to business. You’re what binds us together.

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth. **

What You’ll Be Doing**

Contact new customers to confirm or correct account set up and billing information so the account can be fully onboarded.
Complete skip tracing on bounces collection letters and update collections tool with correct account contacts.
Relationship building with Staples customers by independently communication with accounts payable teams and internal/external supervisors, managers, and other stakeholders.
Multi-task to effectively manage inbound and outbound phone calls and emails, and special project objectives as assigned.
Actively prioritize and contact new customers through efficient use of collections tools.
Promptly identifying billing, service, and Accounts Receivable (AR) issues to pass to collector.
Promote strong collaborative relationships between the Collections teams and all other internal teams, especially Sales, Accounts Receivable and Customer Service.
Process Proof of Delivery, credit memos, and other documentation when necessary to resolve account differences with customers.
Identify possible risk exposure and action to take on future orders, billing, and invoicing.
Escalate large collections issues appropriately and notify management of potential collections concerns.
Plan and organize work so the Service Level Agreement (SLA) objectives are met.
Actively document customer’s disputes including promises to pay, issues with invoices, payment issues, etc.
Actively monitor and document customers whose aging becomes severe.

What You Bring To The Table

Strong customer service/quality assurance acumen
Problem-solving mindset
Inbound/outbound call experience
Understanding of customer ordering platforms and how billing is integrated into that platform.

What’s Needed- Basic Qualifications

High school diploma or GED

What’s Needed- Preferred Qualifications

Minimum 2 years of related work experience
Experience with electronic processing of invoices and collections experience with large volume accounts
Understanding of accounting processes, including credit, collections and processes and best practices.

About Us

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.

Required profile