Offer summary
Qualifications:
High school diploma or GED, At least 2 years of work experience in a related field like collections or invoice processing, Familiarity with customer ordering platforms and billing integration.
Key responsabilities:
- Establish communication with new customers to ensure correct account setup and billing information
- Address billing, service, and AR issues promptly and escalate important collection matters
- Maintain strong relationships with customers, AR teams, and managers to resolve disputes and different B2B concerns
- Manage inbound and outbound calls, emails, perform skip tracing, documentation and special projects