Technical Sales Representative

Technical Sales Representative

2254 ANZSCO

Reports to Branch Manager

Working Hours:

Monday to Friday | 8:00am to 5:00pm (AEST) | 1hr for lunch

Saturday | 8:00am to 11:00am (AEST)

Merchandising Objective: organize the displaying of marketing material and products that are for sale in the showroom in a creative and professional way that informs and entices customers to purchase more products. Ensure the company brand is displayed on products.

Tools: shelving, branding, product presentation

Internal Sales Objective: Perform internal sales function and processes which includes taking customer enquiry, quoting customers, customer orders, invoicing customers, receiving customer product feedback, processing warranty claims and customer returns.

Tools: excel, point of sales system, phone, diary / notebook, emails, digital

shared folders/files, manual sales books, product feedback system,

supplier warranty forms.

Deliveries Objective: Perform local deliveries to customers.

Tools: mobile phone, vehicle.

Customer Accounts Objective: Build and maintain professional relationships with customers,

notify manager where customer details are incorrect, update customer

details using the appropriate forms and systems.

Tools: point of sales system, ERP system

Product Technical Knowledge



Objective: Understand general function and use of products. Able to

interpret machine assembly catalogues, identify assemblies and interpret

assembly diagrams and identify related part numbers.

Research and communicate product features and benefits to customers.

Understand differences between alternative products and communicate

the features and benefits relating to the alternative products.

Communicate products that may complement products being purchased.

Tools: online and electronic product catalogues, supplier websites,

internet, ERP system, point of sales system.

Warehouse & Fulfilment Objectives: Perform stocktake, receiving products from suppliers, calculate

freight costs, labelling products, put away products to bin locations, move

products, reviewing open customer sales orders, picking products from

shelving and packing customer orders and branch transfers, book freight,

performing jobs.

Tools: forklifts, vehicles, warehouse racking, trolleys, ERP system

Team Work Objectives: Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfil any commitments made to others on the team.

This is distinctly different from those who withhold ideas and opinions, offer ideas or opinions that rarely add value to team discussions, have established a track record with many unmet commitments, and/or have not contributed with many unmet commitments, and/or have not contributed skills that complement the skills of others on the team.

Communication Objectives: Communicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point.

This is quite different than those who tend to select the wrong means of communicating, or who communicate information to inappropriate people. It also contrasts with those whose messages are not clear or lack credibility, as well as those who demonstrate poor listening skills and are unreceptive to feedback.

Integrity Objective: Acts in ways that demonstrate personal integrity and serves as a positive example of why others should trust the motives of the company. 

• Views himself or herself as a reflection of the organization by following through on commitments and accepting ownership of any mistakes he or she might make.

• Leaves others with the clear impression that integrity is a core value at this company.

This is in contrast to individuals who make commitments that go unmet,

undermine other individuals by being frequently negative, actively

participates in negative behavior, fail to acknowledge their role in

disappointing events, or whose actions (or inaction) leave others with

doubts about the level of trust that should be placed in the organization.

Attributes / Competencies

1. Very high-level attention to detail with very low error rate.

2. Able to lift products up to 20Kg.

3. Excellent administration skills including electronic filing and document management.

4. Excellent English verbal and written.

5. Able to follow instructions, ask questions and complete tasks.

6. Intermediate level in MS excel inserting, formulas, cleansing, extracting, transforming data.

7. Intermediate level in MS Word.

8. 5+ years in a spare parts position or sales / warehouse position related to mechanical components.

9. Completed degree in mechanical engineering to Bachelor level or equivalent.

10. Has used windows-based ERP system/s eg: SAP, Epicor, MS Dynamics.

11. Experience with heavy machinery and or replacement spare parts for heavy machinery.

12. No criminal history