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Customer Service Representative

Remote: 
Full Remote
Work from: 

Offer summary

Qualifications:

High school degree or equivalent, Previous experience in customer support, client services, sales, or related field, Good communication skills over the phone and basic computer skills.

Key responsabilities:

  • Handle incoming calls, emails, chats, and resolve customer issues professionally
  • Generate sales leads, aim for customer resolution and ensure record keeping
  • Address returns, refunds, shipping tracking numbers, interact with customers effectively
SSJ Bonds Staffing, LLC logo
SSJ Bonds Staffing, LLC Human Resources, Staffing & Recruiting Small startup https://ssjbonds.com/
2 - 10 Employees
See more SSJ Bonds Staffing, LLC offers

Job description

Customer Service Representative:

Customer Service Duties and Responsibilities
  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Able to up-sell and cross-sell
  • Able to generate sales leads from calls
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to memorize, recall, or research answers quickly
  • Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team targets, goals, and quotas
  • Aim for customer resolution and return
  • Record, organize and file customer interactions and profile/account changes
  • Able to address returns, refunds, and shipping tracking numbers
Customer Service Requirements and Qualifications
  • High school degree or equivalent
  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and handling phone systems
  • Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
  • Able to concentrate on multiple problems at once
  • Excellent time management and prioritization skills
  • Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
  • Customer-focused for positive customer experience and resolution




Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Problem Solving
  • Computer Literacy
  • Customer Service

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