Mandarin Telemarketing Executive | Immediate Hiring

About the employer

A fast growing, tech-enabled platform that moves tonnes of food products to all levels of the F&B industry (restaurants, cafes, hawkers etc). We leverage technology to coordinate all aspects of food distribution, bringing us to our goal of making the entire food supply chain efficient and sustainable.

Responsibility 

• Contacting customers to prompt them to place orders, understand their purchasing decisions
• Contacting customers to upsell them remotely
• Dealing with customer concerns, spoken and unspoken
• Recording customer feedback and information from conversations in our database
• Working with team manager and team members to identify errors in the companys processes which affect customers purchasing decisions
• Working with team and other department members to resolve customer issues e.g. finance, payment reconciliation, deliveries

Requirements

• You are open to learning and experimenting with new methods of communication and closing sales remotely.
• You are able to work through lists and complete all assigned tasks within the deadlines given.
• You understand that performing as a team is crucial and you are able to work with teammates to hit performance targets and incentives.
• Comfortable working with computers, Microsoft Excel especially. Expertise is not required.
• Proficiency in English, Mandarin, Bahasa Melayu is required. Other dialects are a bonus.

Compensation package

Up to RM 3,400

Note: your latest payslip will be required to be submitted when offered the position

Benefits

- Incentives based on personal and team performance

- Medical coverage