Offer summary

Qualifications:

BA/BS degree or equivalent, 3+ years of MRI application experience, ability to analyze complex situations, strong communication skills, fluent in Japanese and English.

Key responsabilities:

Install products at customer sites, train customers on product use, address and resolve inquiries, train channel partners, collaborate with sales representative on priorities and strategies

Job description

We founded in Oct 2018, is a medical AI startup based in Seoul, Korea, that builds innovative products and services to improve patient experience and institutional efficiency in areas where productivity is limiting clinical value.

We finalized a $20 million Series B fundraising stage last July. The accumulated total of funds raised to date is approx. $35 million. We offer AI-based diagnostic tests and robotic technologies that improve both patient and healthcare provider experience. Our flagship product, SwiftMR, is an AI-powered MRI reconstruction software that enhances MR images.

We are looking for a local Customer Success Manager to be the trusted advisor to our customers. The expected role is to drive business value for customers through the use of SwiftMR, and engage with customers to provide our best practices to maximize the value of our solution.

About the position

Carry out product installation at new customer sites involving MRI scan parameter optimization and network setups
Train and assist customers to properly use SwiftMR for optimal compatibility with SwiftMR based on the needs of customers
Respond to and resolve customer inquiries regarding product usage and/or image quality
Train channel partners on product installation and MRI scan parameter setups
Align with Regional Sales Representative on sales pipeline priorities and renewal strategies

Qualifications

BA/BS degree or equivalent experience
3+ years of MRI application specialist experience in MRI manufacturers or MRI radiographer experience
Ability to investigate, analyze and breakdown complex situations (ex. issues regarding MR image quality)
Strong responsibility and urgency on resolving customer inquiries
Strong verbal and written communication skills
Passion for continuously learning new technology and being able to provide value to the customer
Fluent in Japanese and English

Personal Qualities....

Familiar with latest technology as well as networks/servers
Creative, resourceful, detail-oriented and highly organized
Familiarity with working in a start-up environment
Experience working autonomously from a home office

Compensation and Perks

Flexible: Work From Home
Compensation: competitive compensation, comprehensive benefits
Working on-site / remotely, with occasional business travel within Japan and Korea
Collaborating with team members around the country and the world