Offer summary
Qualifications:
Bachelor's Degree in Information Technology or 3-5 years related experience, Good written communication skills in English, attention to detail, and ability to work independently, Experience handling escalating IT support cases, familiarity with various ticketing tools, Fast internet connection, laptop/work device, availability for night shift/US working time zone.
Key responsabilities:
- Providing Level 1 Technical Support for Client's Service Desk including queue management and direct responses
- Engage with JWay development team for complex issues, work on problem resolution
- Coordinate requests/incidents & develop solutions, collaborate with other teams
- Back-log Solar hypotheses establishes