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Remote Customer Service Representative

UNLIMITED HOLIDAYS - EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE - LONG REMOTE PERIOD ALLOWED
Remote: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

Have 6 months to a year of Customer Service Experience, Possess Windows 10 Laptop/Desktop, High-speed Internet, and USB Headset.

Key responsabilities:

  • Answer inbound calls courteously and efficiently
  • Provide quality customer service solutions and meet metric performance goals
M&G's Communication Center logo
M&G's Communication Center TPE https://Mgsccenter.com
0 - 1 Employees
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Job description

Logo Jobgether

Your missions

Job brief

We are currently seeking Remote Customer Service Representatives to service Fortune 500 Companies and provide quality customer service. If you have a passion for helping Customers, and solving problems wed like to talk to you.

Responsibilities
  • Answer Inbound Calls
  • Provide contact completion and/or alternate solutions for the caller
  • Handle customer calls despite the degree of difficulty, in a courteous and business-like fashion
  • Provide excellent quality customer service to resolve matters for customer
  • Adhere to and meet client program metric performance goals
  • Maintain concentration and focus in order to meet performance goals
  • Provide contact completion and/or alternate solutions for the caller
Requirements
  • Laptop and or Desktop with Windows 10
  • Hardwired High-speed Internet
  • USB Headset
  • Must have 6 months to a year of Customer Service Experience
  • Must select client within 7 days of excepting job offer 

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
Check out the description to know which languages are mandatory.

Soft Skills

  • Problem Solving
  • verbal-communication-skills
  • Professionalism
  • Customer Service

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