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Customer Service with German

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Work from: 
Slovakia

Offer summary

Qualifications:

Fluent in German, Good communication skills, Computer literate.

Key responsabilities:

  • Handle incoming customer calls
  • Resolve customer concerns regarding orders and accounts
Cross Border Talents logo
Cross Border Talents Scaleup https://www.cbtalents.com/
201 - 500 Employees
About Cross Border Talents
Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles. By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines. CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR). We are the global market leader in international tech CX recruitment. Why? Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe. Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program. Join us on our journey to shape the future of global recruitment and talent mobility! www.cbtalents.com
See more Cross Border Talents offers

Job description

Do you like to speak German well? Are you looking for work from home, including start day and training? Can you adapt to shift work, especially afternoon and weekend shifts? We have an interesting job opportunity for you! 

What will your job be? 

Handling incoming phone calls from customers, answering their questions and resolving their concerns regarding orders (returns, complaints, late shipments, damaged goods), customer accounts, invoices, etc. invoices, etc.

If you've never done anything like this before, don't despair, we'll be happy to teach you everything.

Requirements

- Excellent communication in German is a prerequisite. 

- You have a pleasant demeanor, good communication skills and a customer-oriented approach. 

- You know how to use a computer, are eager to learn and can quickly find your way around a new environment. 

- You can get used to working in shifts between Monday and Sunday from 09:00 to 22:00, including public holidays and weekends (the weekly working fund is 38.75 hours). Part-timers are also accepted.

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
GermanEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Speech FluencyCustomer Experience Strategy (CX)

Other Skills

  • Verbal Communication Skills
  • Computer Literacy
Are you interested?

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