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Senior Business Analyst

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 

Recruitrix logo
Recruitrix Information Technology & Services Small startup https://www.recruitrix.ai/
1 - 10 Employees
See more Recruitrix offers

Job description

Responsibilities:

  • Analyzing and evaluating the current business processes and identifying areas of improvement
  • Researching and reviewing up-to-date business processes and new IT advancements to make systems more modern
  • Creating initiatives depending on the business’s requirements and needs
  • Developing projects and monitoring project performance
  • Collaborating with users and stakeholders
  • Working closely with senior management, partners, clients and technicians
  • Presenting ideas and findings in meetings
  • Training and coaching staff members

Requirements:

  • Should be able to understand business requirements and prepare FSD, call flow document
  • Should be able to articulate and communicate with business stakeholders during discussions.
  • Should be proficient in Visio and preparing call flows/ user stories
  • Should have relevant experience in the contact center domain
  • Should have very good experience in technical writing, designing process
    flows and documentation writeup
  • Should be reasonable in excel and ppt
  • Should have good communication skill
  • Should have a basic understanding of Agile methodologies.
  • Knowledge of tools like JIRA, Confluence should be an advantage

Compensation: 700000- 2000000 Per Year

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Coaching
  • Teamwork

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