Company Description:
Mole Street is an Elite HubSpot Solutions Partner and industry-leading technology and marketing consultancy. We are a fully remote agency with a presence in the U.S. and South America. Our clients consist of mid-market and enterprise B2B companies that partner with us to define strategies and execute programs that meet business objectives through technical and creative applications of the HubSpot platform.
We specialize in guiding our clients through digital transformation initiatives, including technical HubSpot consulting projects and growth-driven design programs.
Our culture is driven by the core values of Joy, Grit, Accountability, Clarity, Curiosity, Authenticity, and Growth Mindedness. The team is positive, passionate, rational, resourceful, resilient, and results-oriented. We take pride in collaborating with each client to implement strategies that will grow their company. We also believe that “Great Things are Happening!”
The team is positive, passionate, rational, resourceful, resilient and results driven, taking pride in the work and the people who do it. Employees are highly valued and dependable, driven to win for the collective good of the company and its clientele and dedicated to breaking the mold from the agency of the past into the agency of the future as Mole Street grows.
Mission:
The Senior Program Manager is responsible for owning a set of client relationships, consulting on strategies to implement on our web solutions through HubSpot technologies, managing project plans and aligning teams to execute on work. In a new business capacity, you will help to close clients in the final stages of pitch, upsell current clients and retain clients. Your mission as Senior Program Manager is to build and maintain relationships, advise and deliver well, and create clarity for clients and internal teams, aiding in the growth of Mole Street to the top premier HubSpot Consulting firm globally.
Day-to-Day:
Three main disciplines are critical to success for the Implementation Team Lead. The ability to:
- Account Management: Delight client with clarity and proactive communication, ensuring the highest standards of quality of Technical HubSpot implementation services
- Project Management: Detailed and consistent management of projects and resource plans to ensure the team to meet utilization goals, and excel in execution on budget and on time
- Business Strategy: Solution engineering to support business initiatives, looking forward at the big picture, upselling
Account Management
- Hold planning meetings for Implementation of websites whether full builds or ongoing programs through HubSpot, setting frameworks and standards and managing quality through to delivery of the work
- Execute on high level Growth Driven Design website solutions
- Ensure strategy and technical road maps are clear for team and clients, and influence new ideas and initiatives with the team for continued engagement and expansion
- Build relationships with key stakeholders on the client-side and oversee account strategy and relationship management from a technical perspective
- Oversee reporting and insights on data and work completed, ensuring effective delivery of results internally and externally to clients
- Ensure performance standards are met or exceeded for our clients on all website projects
- Delight clients with clear and consistent communications, proactively
Project Management
- Create and manage detailed project plans for all your client work, in our project management software
- Plan and usher your team’s time to ensure execution towards utilization
- Delegate and follow up internally and externally as needed to complete the work.
- Remove roadblocks to tasks and support your team in creating more efficiency towards their work
Business Strategy
- Conduct and organize the big picture for a project or set of projects, making sure the client and Mole Street team is always aligned on the long term and short term goals in concert
- Identify upsell opportunities and create scopes that will continue to add value to the clients you manage, selling through
- Aid in developing technical scopes in pre-sales if requested
- Own solution engineering, discovery and execution post-sales - ability to bring in the right people to support these efforts
- Build relationships with key stakeholders on the client-side and oversee account strategy and relationship management from a technical perspective
Admin
- Daily huddle attendance - 9:32-9:47 daily
- Weekly account meeting attendance - 10:30am-11:00am Mondays
- Weekly Consulting Department meeting attendance
- Availability on email, Slack, Zoom, and phone during working hours for connects with team and client as needed
- Work on special projects including Mole Street marketing and other ops related admin projects as assigned
Our Employee Benefits Program Includes:
- Generous compensation package with performance incentives
- Full Health and Dental Insurance Coverage
- Paid maternity and paternity leave
- Paid vacation
- Paid time off
- The flexibility of working remotely
About Mole Street:
At Mole Street, we are rooted in unwavering values of joy, curiosity, grit, growth-mindedness, accountability, and clarity. We embody our values and find joy in learning, evolving, and discovering new ways to bring out the best in people and every situation.
