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Technical Account Manager

Remote: 
Full Remote
Work from: 
South Africa

Offer summary

Qualifications:

Proven work experience as a Technical account manager, Solid technical background in digital technologies, Familiarity with software and front-end development, Strong analytical and problem-solving skills.

Key responsabilities:

  • Provide technical support for customers pre-sales and post-sales processes
  • Train customers efficiently on product usage
  • Report product performance and suggest upgrades
  • Liaise with sales department to boost business
Global One Inc logo
Global One Inc Information Technology & Services Scaleup https://www.global-one.co/
51 - 200 Employees
About Global One Inc
Global One is committed to connecting the world’s best talent and resources to create a secure environment where high-quality work can be delivered efficiently, leveraging advanced technologies, AI and workforce optimisation. We are a full-service digital transformation organisation that helps companies leverage the latest technologies to achieve their business goals. From website and app development to digital marketing and product management, Public Relations, High-End Design, ERP & CRM Systems and Business Process Outsourcing Services. We have the skills and experience to help your business succeed. We believe in building a better world through the power of technology. That's why we are committed to working with renewable resources and sustainable solutions that benefit humanity. We are also committed to providing our clients with the best possible service, and to fostering an environment of respect and support among our team members. We strive to redefine value by supporting education and green initiatives while generating superior returns for clients and communities alike.
See more Global One Inc offers

Job description

Job brief

We are looking for a qualified Technical account manager to oversee and address our customers technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.

As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.

Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.

Requirements
  • Proven work experience as a Technical account manager
  • Solid technical background with hands on experience in digital technologies
  • Familiarity with software and front-end development
  • An ability to gasp customers needs and suggest timely solutions
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • BSc degree in Computer Science or relevant field


    • Responsibilities
  • Provide technical support for customers to support pre-sales and post-sales processes
  • Address all product-related queries on time
  • Train customers to use products effectively
  • Provide developers with customers feedback to help identify potential new features or products
  • Report on product performance
  • Identify solutions to reduce support costs
  • Analyze customers needs and suggest upgrades or additional features to meet their requirements
  • Liaise with the sales department to win new business and increase sales
  • Establish best practices
  • Keep track of sales performance metrics

    • Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Computer ScienceFront-End EngineeringCustomer Requirements AnalysisDigital TechnologySoftware DevelopmentTechnical SupportOnline Communication

    Other Skills

    • Non-Verbal Communication
    • Problem Solving
    • Success Driven
    • Analytical Thinking
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