Offer summary
Qualifications:
Graduation from high school and one (1) year of computer-related experience., Knowledge of Microsoft Windows 10 operating system, Office 365 suite, and Ticketing system software..
Key responsabilities:
- Provide first level hardware and software support to end users via telephone or electronically.
- Identify problems, prioritize work, troubleshoot, and offer advice to end-users.
- Perform routine and non-routine support for client applications and create/update documentation.
- Coordinate with team members to resolve issues and dispose of tickets within SLA guidelines.