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(French) Customer Care Specialist

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Portugal

Offer summary

Qualifications:

Native level of French and upper intermediate English, Experience in customer support, CRM knowledge, Strong communication skills and ability to multitask.

Key responsabilities:

  • Assisting customers via phone, email, and chat
  • Providing technical support and offering solutions when needed
  • Being an attentive listener, identifying issues, proposing best solutions
  • Ensuring optimal customer service and data handling
Eugenia Talent Recruitment logo
Eugenia Talent Recruitment Human Resources, Staffing & Recruiting Small startup https://www.eugeniatalent.com/
2 - 10 Employees
About Eugenia Talent Recruitment
Are you looking for international talent for your company? Eugenia Talent Recruitment is a Portuguese recruitment agency, that was born after years of experience in the recruitment field by the hand of Republica 45. Specializing in multilingual jobs and internships abroad, we represent the link between talent and employers. Our service is personalized, as we are not a job board: we specialize in customized recruitment solutions. Through our partnerships, we make sure we are able to do what we love the most: Contribute to a globalized world where opportunities are endless, make sure we connect the right talent to the right position, and take care of all the parties involved by delivering a genuine service.
See more Eugenia Talent Recruitment offers

Job description


Type of position:

Full-time position - On site

Key languages:

Native level of French
Upper Intermediate English

Sector:

Customer Service / Technical support

About our Client:

Are you a passionate for Customer Service? Would you like to work the leader company in Search Engine Industry? This company provides its clients with services and systems while ensuring its top quality! If you speak native French and you would like to work in Lisbon, reach out to us!

The Offer:

• Assist customer by the telephone, emails and chat
• Offer technical assistance on the platform
• Apply the correct escalation process when necessary
• Be an active listener. Show yourself always available to understand and ask clear questions to help the customer
• Identify, study and propose the best solution to help the customer
• Provide good customer service, making sure the customer is always happy once the interaction is finished
• Gather all relevant information into the system and always make sure you deliver a high level of service

Requirements:

• Excellent communication skills in French and fluency in English
• Experience in customer support and working with a CRM is a plus
• Genuine care giver. Able to multi-task, proactive and good with time management
• Strong in phone calls, email writing and social media

Benefits:

• Salary package with performance bonuses
• Accommodation provided for a special fee
• Relocation flight reimbursement
• Initial training, and continuous learning opportunities
• Team building activities
• Great office space with plenty of restaurants and shops nearby & a coffee and chatting area

The Process:

1. Submit your application and don’t forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!

Required profile

Experience

Spoken language(s):
FrenchEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Customer SupportMicrosoft Dynamics CRM

Other Skills

  • Verbal Communication Skills
  • Active Listening
  • Empathy
  • Time Management
  • Proactivity
Are you interested?

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