Job description

Are you interested in medicine? Would you like to assist people facing health difficulties? Do you want to work for a medical device company that wants to make the life of people with diabetes easier? Then this might be the perfect opportunity for you!

Your responsibilities and impact as a customer service agent will be:
Taking care of customers' queries concerning the Omnipod-product, an insulin management system. You do this by:

Responding to inbound calls
Being responsible for orders
Coordinate product shipments
Provide support and direction to customers
Resolve their issues in a timely and empathic manner
Encourage customer compliance with product utilization

Skills, qualifications and interests you need to succeed in this role:

You are a native Dutch or Flemish speaker (a good level of English is a plus)
You are energetic and innovative
You are a fast thinker and work proactively
Motivation and teamwork are some of your soft skills
You are interested in Medicine
You have excellent communication skills
You have an intercultural mind and are willing to work with many other nationalities

What's in it for you?

Type of contract: a long-term fixed term contract
Possibility to work from home, from anywhere in Portugal (mainland)
Working hours: 40h/week (8h/day) from Monday to Sunday, rotating shifts (depending on the project you are working on, night shifts included)
Training of 4 weeks

Salary conditions* 2 options:

Including free accommodation (shared flat, all bills included): 950 gross/month
Excluding accommodation: 1250 gross/month
Private health insurance after 6 months of contract (additionally to standard insurance)

*Approx. 20-25% tax please refer to living costs in Lisbon for comparison with other EU countries' wages
*Compensation during the training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)

Relocation support for international candidates:

Reimbursement of your initial flight expenses after 9 months
Airport pick up
Yearly two-way flight ticket back to your home country (within the EU)
Support with paperwork and opening bank account, etc. upon your arrival

Extra perks:

A company that fully supports you and wants to make your experience unforgettable!
Free Portuguese lessons, cooking classes, sport activities and social events organized by the company
A dynamic, open-minded and multicultural environment, including 82 different nationalities
A great place to work in a brand new building, you will work in the best facilities for a fun and comfortable environment
A company working with top-notch worldwide brands, from various industries from Fashion, Online Marketing, Technologies, Food, etc.
Real career opportunities: the opportunity to enter a development program within 6 months to get access to other opportunities within the company: from different projects to QA, Team Lead or Supervisor roles

What should you expect from living in Lisbon?

A colourful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment

Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.

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