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Lead Consultant - EAM R&D Post-Implementation Services

extra holidays - extra parental leave - fully flexible
Remote: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

8+ years of experience in IT Project Management, Consulting, or Product Management, Hands-on experience with software implementation and understanding of SaaS and GxP principles, Bachelor's degree or equivalent relevant experience.

Key responsabilities:

  • Lead IT Operations for Veeva's RD SaaS solutions at customer sites
  • Manage communication between teams, stakeholders, and third parties
  • Oversee customer release management programs and develop enhancement roadmaps
  • Analyse requirements to guide customers in adopting industry best practices and Vault solutions
Veeva Systems logo
Veeva Systems Computer Software / SaaS SME https://www.veeva.com/
5001 - 10000 Employees
See more Veeva Systems offers

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Are you passionate about continuous innovation, building long-term customer relationships, and providing value through agile delivery? Do you enjoy tackling large scale, complex problems?
 
Veeva Systems is looking for a senior, self-motivated Lead Consultant with a passion for empowering enterprise companies with best-of-breed cloud-based technology. Veeva’s Vault Development Cloud helps organisations eliminate silos and transforms business processes across clinical, regulatory, quality, and drug safety with greater efficiency and compliance.
 
Lead Consultants within our practice will be responsible for leading a team of Veeva colleagues (not limited to Configuration Specialist and Solution Architects) in developing and executing a strategic roadmap of enhancements for a customer’s Veeva Vault products. You’ll oversee implementing an agile release methodology and managing operations across customer QA, IT, and Business teams.  In this role, you’ll have an opportunity to partner and build relationships with some of Veeva’s largest, most complex, and strategic customers.
 
This is a remote, full-time role with Veeva with occasional travel to the Veeva Budapest site. Qualified candidates must be legally authorised to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.


What You'll Do
  • Lead IT Operations at our customers for Veeva’s R&D SaaS solutions.
  • Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties.
  • Oversee customer release management programs including resource planning, release tracking, and forecasting.
  • Analyse customer requirements and new product features to develop customer adoption and enhancement roadmaps.
  • Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement for the customer.

  • Requirements
  • 8+ years of experience in IT Project Management, Support, Consulting or Product Management
  • Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor
  • Technical affinity and/or hands-on experience with software implementation
  • Proven ability to work both independently and in teams in a dynamic, fast-moving environment
  • Good understanding of SaaS and GxP principles
  • Ability to quickly understand business requirements and design creative solutions
  • Excellent verbal and written communication skills
  • Bachelor’s degree or equivalent relevant experience

  • Nice to Have
  • Experience in the Life sciences Quality, Clinical, Regulatory, and/or Drug Safety spaces
  • Experience with Data or Content Management applications
  • Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto
  • Prince2/PMP, Agile Scrum Master, ITIL certifications

  • Perks & Benefits
  • Competitive package, including base, bonus & stock
  • Extra Stock Options
  • Learning & Development allocations
  • Health & wellness programs (Fitness, Private Health Care, Life Insurance)
  • Cafeteria
  • Extra Holidays
  • Veeva Giving
  • #LI-RemoteHU
    #LI-RemotePL

    Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

    Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

    Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Industry :
    Computer Software / SaaS
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Proactivity
    • Verbal Communication Skills
    • Analytical Thinking
    • Social Skills
    • Leadership

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