Sales Support Specialist at Sequential/Oberheim

Sales Support Specialist at Sequential/Oberheim

Status: Full-time (40 hours), non-exempt, hourly paid

Location:  California, US

Salary: $40-$60k pa + excellent benefits, depending on experience and location

About Us:

Sequential/Oberheim makes innovative electronic keyboard instruments used by performing artists on stages and in recording studios all over the world. Join us and help us to put these musical instruments into the hands of the world’s most talented players!

We need a customer-focused and responsive sales support specialist to help process orders for our premium synthesizers while maintaining strong relationships with our global dealer and distributor channel partners.

About the Role:

This position is US-based but can be performed remotely from within the US. Candidates based in US West Coast time zone strongly preferred. The role requires a detail-oriented, self-starting, fast learner, with excellent commercial skills, strong verbal, and written communication skills, with a focus on customer service.

Passion for music technology welcome, but not essential. As an hourly paid position, this role sometimes involves paid overtime work.

Duties & Responsibilities:

• Respond to incoming purchase orders from customers and the global Focusrite sales team via email and phone to ensure rapid and accurate order fulfillment:
• Establish and maintain positive and productive business relationships with internal and external customers.
• Review purchase orders for accuracy.
• Provide product availability information.
• Provide order status updates.
• Accurately enter sales orders in NetSuite to ensure customers receive the right products quickly:
• Process customer purchase orders, monitoring any holds on the customer account and working with the finance department to release them.
• Determine whether sales tax applies to each order.
• Determine whether freight charges apply to each order, and if so, invoice appropriate freight charges.
• Set and communicate the appropriate freight method for the order.
• Send order acknowledgments and shipment estimates to sales team and customers.
• Manage and expedite open orders.
• Help ensure that eligible orders ship on time by collaborating closely with Sales, Operations, Manufacturing, and our 3PLs to resolve issues preventing shipment.
• Update estimated shipping dates.
• Follow-through on orders to completion, including ensuring payments.
• Compile info on back orders and reallocate stock where necessary to optimize sales
• Additional administrative work as needed.
• Assist with the new customer setup process.
• Work across other Focusrite group companies to support their order processing needs.
• Assist in compiling sales data for forecasts, shipment tracking, month-end reconciliation
• Assist with the accounting coding of charges relating to the fulfilment and shipping of orders.
• Other duties as assigned by management

Required Skills & Education:

• Experience with NetSuite required
• Intermediate skills with Microsoft Office (Word, Excel, Outlook, Teams)
• Positive attitude and ability to establish customer rapport and build relationships.
• Ability to work remotely with minimal supervision in a fast-paced environment.
• Proactive and accurate verbal and written communication to internal and external customers.
• Excellent listening and problem-solving skills.
• Excellent organizational skills and proven ability to multi-task.
• Flexibility to work cross-functionally and contribute to a rapidly changing business environment.
• 2+ years customer service and/or sales administration experience
• Basic Professional Audio product knowledge and/or exposure a plus
• Music Industry exposure gained through school, past work history or personal performance a plus.

Location:

This is a remote position. The Sequential/Oberheim office is in North Beach, San Francisco, and our inventory and logistics are primarily managed from within California, so we prefer someone on the US West Coast time zone. Unfortunately, we cannot accommodate applicants from outside the US or who need visa sponsorship for this position. 

Benefits:

Employment at Sequential comes with a comprehensive benefits package which includes medical insurance with no employee contribution, life insurance, short term, and long-term disability, dental, vision, 401K plan with matching contributions, unlimited PTO, tuition reimbursement, and a staff discount on company products and merchandise.

Additional Info:

Sequential is an Equal Opportunity Employer. We are committed to ensuring inclusion and diversity for all applicants, including minorities, women, protected veterans, and individuals with disabilities.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Sequential is a part of the Focusrite PLC group of music technology companies.