Tech Support Engineer

About the jobKentico is the company behind Xperience, the Digital Experience Platform (DXP). Our goal is to provide our growing customer base with the best way to work with content. Kentico is a global, well-established leader in the web content management industry. Now, we are looking for a new colleague to join our team in Sydney, Australia. 

What will you be doingOur Support Engineers are  experts with technical knowledge and excellent communication skills  who can help our customers worldwide—no telephone assistants working according to a tight script. If you are looking for a job in a call center chatting on the phone, you’ve come to the wrong place. Typically, we assist our clients  via email. Because who codes via phone? 

You will be based in Australia , close to our APAC clients. Most of our colleagues are in Sydney. We support remote working culture and you will primarily work  from home.

Our Support Specialists, Solution Architects, and Developers will always be there for you to help you resolve issue - you’ll be in close touch at all times. In return, you can give them valuable customer feedback. We do like to see experience with C# and MVC though. 

You’ll get to know the product from A to Z, which will speed up both your  professional and career growth. You will have the opportunity to apply for all kinds of certifications—just take your pick. 

What makes us who we are?

This job is all about  eagerness to help  people. You have to be able to understand their problems, understand the process, and see things in perspective.  

We don’t keep a score of how many emails you write per day. What’s important to us is to see whether our client resolved their problem and is satisfied with your help, our service, and the product. 

Is it you?

To manage your day-to-day tasks successfully, you’ll need at least some knowledge of:  - C# ,  .NET  framework,  .NET Core , and the  MVC software design pattern   - HTML ,  CSS , and  JavaScript   - MS SQL   - Software  debugging and troubleshooting  experience 

Other skills come in useful—but you will get the chance to  learn on the job :  

• Experience with  Content Management Systems  (CMS)  
• Familiarity with  Visual Studio  and  Visual Studio Code   
• Experience with other  object-oriented programming languages   
• Experience with  APIs and SDKs
• Do you think we’re the right fit for you? Contact us, and we can meet in our office in Sydney, or online. And if it works out for both sides, we’d like you to join us full-time. Remotely? No problem! 

We'll discuss all the remaining details either in person or in an online call. When all goes well, we'll gladly welcome you as our new full-time employee.