Offer summary
Qualifications:
At least one year of experience in level 1 technical support or a 4-year college degree.Key responsabilities:
- Respond to customer inquiries, troubleshoot issues, and escalate complex cases
- Stay updated on the Placer Analytics Platform to provide excellent customer support
- Collaborate with the global support team and assist Sales & Customer Success Managers
- Provide detailed instructions for customers to resolve tasks independently