IT Support Specialist

• Start Date: As soon as possible
• Location: Hybrid (3 days in office) - Makati, Manila, PH
• Hours: 9AM-6PM EST (Support New York City Office) 

About Capvision:

Be a part of our pioneering new team in the Philippines! 

Capvision is a global primary research platform connecting financial institutions, consulting firms, global enterprises, and high-net-worth individuals with subject matter experts across all industries and regions. Our goal is to provide clients with the necessary tools to gain the right insights for their research objectives. To achieve this, we conduct expert interviews, industry research, business consulting, marketing surveys, and in-person/remote conferences.

Why Join Us?

At Capvision, you'll be at the forefront of Information Technology and Information Security, where you actively engage with the latest advancements in the industry. Your responsibilities encompass playing a pivotal role in maintaining our IT infrastructure, resolving technical issues, and providing crucial support to our team members. You will need to combine technical expertise with strong communication skills to excel in our dynamic environment. You'll thrive in our high-speed, technology-driven setting, relishing the challenges presented by emerging technologies, finding satisfaction in optimizing traditional operational procedures, and deriving pride from empowering our team with the latest in technology and innovation.

Does this sound interesting to you? 

IT Support Specialist - Job Responsibilities: 

• Take ownership of our remote helpdesk, actively diagnosing and resolving technical issues in a timely manner and with extremely high level of customer support, documenting bugs, and generating reports as needed
• Provide essential desktop maintenance and support, encompassing procurement of and provisioning of hardware, software troubleshooting, and administration
• Develop a strong understanding of our fast-moving business, prioritizing helpdesk assistance based on Return on Investment (ROI)
• Utilize creative problem-solving skills to tackle complex IT issues
• Contribute to custom software quality assurance by participating in test planning and execution
• Build positive relationships with team members and foster a collaborative work environment
• Consistently deliver high-quality output, ensuring all technical issues are resolved efficiently and effectively

Qualifications:

• Bachelor's degree from an accredited college or university (Computer Science or software engineering preferred, not required 
• 2-8 years of relevant experience in a IT support role or similar, with experience in Microsoft enterprise products, desktop maintenance, and troubleshooting
• A strong background in IT support with experience in Microsoft enterprise products, desktop maintenance, and troubleshooting
• In-depth knowledge of Office 365 administration and Outlook troubleshooting
• Strong interpersonal and English verbal and written communication skills
• Flexibility to work remotely and during off-hours as necessary
• Excellent time management skills and unwavering commitment

Preferred Qualifications (A Plus):

• Experience with AWS administration
• Knowledge of network and desktop security administration
• Ability to write SQL for reporting and business intelligence (not required but a plus)
• Familiarity with custom software quality assurance, test planning, and execution

Benefits + Compensation

• Competitive compensation program + performance bonus + benefits allowance
• Be a member of a pioneer office at the World's Faster Growing Expert Network
• You will work with our HQ in NYC. Be a part of a fun, friendly, and family-oriented culture. Our NYC office is rated 4.3/5 stars on Glassdoor
• Very fast paced and motivated culture
• High growth potential and management opportunities in the immediate term and future

Capvision is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We don't believe in "perfect" candidates. If you want to work hard at a fast growing company, then Capvision is a place where you can grow. 

Website: www.capvision.com