Call Center Sales

Who we are:   

We are Guided Insurance Solutions, a Baldwin Risk Partner Company. We’re not your run-of-the-mill insurance broker. And we’re not bots or algorithms. We’re real people striving to better serve and educate the world about the importance of good insurance coverage. We’re passionate about helping customers make the right insurance decisions so that, no matter what life throws their way, they can stress less and live more knowing they’re well.

Position Summary: What is a Risk Advisor? 

• Risk Advisor is the title we use here in our Charlotte Sales and Technology hub. We are licensed Insurance Agents.

• Under close supervision, closes targeted number of sales from leads, prospects and policyholders to achieve auto, property, and specialty sales targets in a sales center environment.

• As a top 20 Insurance Broker you will have access to multiple carriers to provide your prospects with the best coverages at the best pricing.

This is a base pay plus commission compensation structure!

Principal Responsibilities:

• Handle inbound calls and make outbound calls to leads, consult with customers on their insurance needs and match the correct coverages, products and benefits to convert leads into customers. We provide all of your leads.

• Assesses customer’s insurance needs and suggest/advise products and coverage’s based on a need/exposure assessment.  Conducts need/exposure assessments involves interviewing prospective clients to obtain data about their financial resources and needs, the physical condition of their person or property to be insured, claims history and coverage gaps..

• Finalizes the sale, coordinates collection of deposits, arranges for binders and certificates, and briefs the service team on the policy sale.

• Maintains a concern for accuracy, timeliness and completion when interacting with current and prospective clients.

• Maintains understanding and knowledge of insurance and underwriting criteria for insurance company partners represented by the firm to effectively communicate to all involved.

Knowledge, Skills, and Abilities:

• Comfortable making calls and talking to people on the phone all day 

• Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers

• Persuasive and goal-oriented

• Possesses an energetic, outgoing, and friendly demeanor

• Eager to expand company with new sales

• Self-motivated and self-directed

• Able to multitask, prioritize, and manage time efficiently

• Tenacity to handle rejection and continue on with a positive attitude when reaching next potential client

• Knowledge of sales process from initiation to close

• Previous experience in outbound call center, inside sales experience, or related sales experience preferred but willing to talk with outgoing people

• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred

• We will take care of all licensing and you will be paid for all studying and taking a 40 hour online course all about property and casualty insurance – There is a test at the end of the  process to earn your P&C license

• This is a base pay ($41,600) plus commission. 

• This is not a remote position. Our Address is 7910 Microsoft Way Charlotte, NC 28277

• Must be available to work Monday-Friday 8-5 and one Saturday per month 9-1

#LI-SL1

Click here for some insight into our culture!