Department: Field Service **
Employment Type: Full Time
Location: Melbourne, Australia
Description**
- Join a growing and stable company
- Enjoy field services and work outdoors
- Take pride in providing excellent delivery for an elevated customer experience
Who Are We
eCash , part of the Everi, has an established reputation in payment systems and currency validation solutions for a wide range of applications and industries. Since March 2022, we are part of Everi Holdings as the company continues to grow and expand its operations in Australia! More information can be found here:
https://www.everi.com/
https://www.ecash.com.au/
You are joining the company during a period of accelerated growth and exciting transformation. Everi in USA has won Top Workplaces To Work since 2021, and we are committed to building on this strong culture in Australia. **
About The Role**
Our Australia HQ is in Sydney. We are on the lookout for a dedicated and committed Field Service Technician to join our close-knit Melbourne team. In this role, you will work with a team of other Field Service Technicians and respond to triaged service requests. These range from product installation, service maintenance and ensuring optimal performance of our Cash Redemption Terminal (CRT) machines. It fits someone with a passion for fixing and repairing machinery - getting to the root cause, solving the problem and making it right.
Key responsibilities include:
- Act as the technical interface with customers
- Coordinate and perform product installations and maintenance
- Respond to both email and phone request for support
- Monitor equipment performance
- Provide feedback to Service Manager on product performance
- Liaise and support any assigned service contractors with your region
About You
- A valid Driver's Licence is an inherent requirement of the role as work is performed on-site at client's premises
- Willing to obtain necessary licence as required (the company will assist with application)
- At least 3 years field service experience including the handling of technical queries from the field
- Available to travel local (metropolitan Melbourne), regional and sometimes interstate
- Available to work on 7 day rotating roster (weekend work required)
- Good understanding of electro-mechanical systems and computing environments
- Professional presentation - appearance and communication skills
- Experience with hand and power tools, or experience in a similar role
- Ability to follow Work Health and Safety standards, protocols and guidelines
- Previous gaming industry experience an advantage
Perks
- Company vehicle
- Mobile
- Bonusly - our in-house employee recognition scheme to award points for employees who demonstrate our core values. These points can be used to redeem rewards
- Corporate flu vaccine voucher
- Support to develop skills, knowledge and progress career
You will be trained and be equipped will all necessary tools and parts before you hit the road. If you enjoy the autonomy and variety this role brings, and want the opportunity to become an expert on these machines, please apply today!
eCash, part of Everi, is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal and state law.
