Bilingual Account Maintenance Customer Service Rep

Job Description

Join our Ford Credit team as we create tomorrow! We are looking for bright, enthusiastic, and team-oriented individuals to join our team. Our work atmosphere is fast-paced, innovative, and people oriented. If you’re customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further.

As part of the Ford Credit family, you’ll enjoy excellent compensation and a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP), quarterly profit-sharing, defined-contribution pension, tuition subsidies, vehicle discounts, a flex spending account with options to purchase extra vacation, allocate into a health care spending account and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.

The credit team plays an important and strategic role in ensuring high levels of customer satisfaction, as well as developing relationships with Ford/Lincoln dealers. Successful candidates will be able to work as a team to manage service levels and achieve common goals. We are a company that believes strongly in professional growth, developing business acumen, and promoting employees from within. **

NOTE: Although this is a remote Bilingual (French/English) Account Maintenance Customer Services Rep position - there is a requirement to attend the training in person, located in Edmonton, AB (minimum of 5 weeks). In order to be eligible for this position you must reside in the Edmonton area.**

Responsibilities

• Manage a portfolio of customer accounts.
• Collect past due payments on Ford Credit vehicle contracts.
• Maintain a high call productivity (answer inbound/place outbound calls).
• Provide superior customer satisfaction with each customer contact.
• Resolve customer concerns in a positive professional manner.
• Creativity in locating debtors.

Qualifications

• Post-secondary education preferred.
• Collection experience preferred.
• Strong oral communication skills with an ability to convey challenging messages to all customer types.
• Ability to handle multiple tasks and is well organized.
• Proficient computer skills (i.e. Word, Excel, PowerPoint, Outlook).
• Decision-making and negotiation ability.
• Independent problem-solving skills.
• Ability to work flexible hours/shifts.
• Bilingual (French/ English).

Additional Information:

• Candidates must be able to work a flexible schedule during our hours of operation, which include Monday – Thursday from 6:00 am – 8:00 pm MST, Friday from 6:00 am – 5:00 pm MST and Saturday from 7:00 am – 1:00 pm MST.