Since 1984, SCS Global Services has been a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products and climate sectors. Partnering with companies, government agencies, NGOs, and stakeholders, we are striving to advance sustainable development goals through independent assessment, the application of sound science, and innovative solutions. Through these services, we are enabling decision-makers and purchasers to make informed decisions, giving innovators a competitive edge, and helping to drive the development of leadership standards to create a framework for continuous improvement. **
Job Overview**
As a Coordinator II you will be responsible for the overall support of the Fair Trade USA program across all operational aspects including new business development, client and audit project management, project scoping and budgeting, audit planning and coordination, travel logistics coordination, quality assurance, and auditor resource management. In this position you will provide client relationship management to support program customer retention and new business goals. Other responsibilities include managing daily communications in English and Spanish with clients, SCS program personnel and contract auditors. **
Relevant Services/Schemes**
- Fair Trade USA
- Other programs as needed
**Essential Duties & Responsibilities
**_Audit Project Coordination
_ - Prepare work orders and invoices for clients. - Schedule and coordinate new and annual audits. - Manage auditor schedules, workloads, and travel budgets. - Track audit project milestones and deadlines - Carry out travel booking and logistical arrangements, as needed. - Interface with technical staff and auditors to ensure timely service delivery. - Review and track vendor invoices for accuracy and payment processing.
_Client Support and Communication
_ - Provide exemplary customer service in response to requests and inquiries. - Serve as main point of contact for clients going through the certification process as well as certified clients. - Provide information to clients regarding the certification process and relevant requirements. - Ensure project milestones and deadlines are established and clearly understood by clients, staff, and contract auditors. - Manage daily email and telephone/Teams/Zoom communications in English and Spanish with clients, SCS program personnel and contract auditors. - Support the program through client relationship management within a team environment.
_Operations
_ - Maintain documents, records, and project tracking in compliance with SCS quality management systems and the rules of the relevant certification scheme, where applicable. - Ensure that all required audit documentation is complete. - Develop, translate, and edit program materials, communication templates, and report templates. - Support development of training programs and related materials for auditors. - Support development of operational efficiencies.
_Special Projects
_ - Collaborate on special projects as assigned (examples may include updating communication templates,
audit toolkit templates, standardizing, etc.) **
Minimum Qualifications**
- Fluency in English; fluency or high-level proficiency in Spanish
- Fluency or high-level proficiency in Portuguese and/or French is a plus
- Work experience that involves professional written communication
- Strong customer service and teamwork orientation
- Initiative, good judgment, and problem-solving skills
- Strong time-management, organizational and prioritization skills
- Ability to work independently with minimal supervision
- Proficient with Microsoft Office including Microsoft Word and Excel, Outlook, and Power Point
- Understanding of food labeling programs and third-party certification initiatives
Preferred Qualifications
- Bachelor’s degree in a related field (Sustainability, Agricultural or Food Systems, Environmental Studies, etc.)
- 1+ years’ experience in project management or administration
- Experience in the food/ag industry preferred
- Experience with data management or database software
Physical Requirements
- Office work both onsite (facility walk-throughs) at clients and remotely (home office)
- Sit 6+ hours per day.
- Keyboarding 6+ hours per day.
- Must be able to speak and listen in person and on the phone.
The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additional duties outside of normal responsibilities may be required from time to time as assigned. **
Working Remotely**
At this time, SCS Global Services is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce. This role will be based out of your home office. **
Estimated Hourly Salary**
$24.00-$27.00 **
EEOC Statement**
SCS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
