Contact lens Practitioner

Job Description

We have the fully remote option part-time or full-time freelance support for the next 12 months in our Specialty Eyecare products after sales support to our customers via phone and e-mail. We are seeking skilled contact lens practitioner or equivalent

Main duties within the function

Performing the following tasks at the Customer Service Department

• Providing fitting advice by fitting software, telephone and / or in writing
• Calculation of contact lens parameters
• Providing support and training primary from the office

Coordination and feedback of complaints and returns to customers. **

Responsibilities**

Internal

• Working at Technical Support department within CS Specialty Eye Care
• Closely collaborates with Professional Affairs and CS .
• Consults with Marketing, Sales and RAQA to coordinate opportunities and complaints.

External

Interact with customers from Benelux and EMEA to coordinate questions, complaints and advice **

Qualifications**

Knowledge, Skills and Abilities:

• • Has experience in Ortho-k fitting and after care, preferably DreamLite
• • Has experience with fitting and after care of custom made RGP and Soft contact lenses
• • Preferably has knowledge of Specialty EyeCare Products and software

Preferably has at least some basic knowledge about fitting scleral lenses

Work Environment:

• Hybrid : Office environment with the possibility to work from home
• Prolonged sitting in front of a computer
• Contact lens examination room

Experience:

• • Has at least 3 years of experience as a contact lens practitioner
• • Has a minimum of 3 years of experience with the fitting of orthokeratology
• • Has a minimum of 3 years of experience with fitting RGP and soft contact lenses
• Preferably has at least some basic knowledge about fitting scleral lenses
• • Has knowledge of Specialty EyeCare Products and software;

Education:

• • Has at least a completed the education of contact lens practitioner or equivalent
• • Excellent knowledge of the Dutch and English language in word and writing

About Us

CooperVision is a global leader in the contact lens industry, dedicated to helping improve the way people see every day. Achieving that goal takes the collaboration of team members with wide-ranging skills; from scientists and researchers, to manufacturing and operations experts, to sales and marketing professionals.

At CooperVision, our effort to improve lives begins with our employees. We are committed to developing people as a key global differentiator and our most important asset. We empower employees to succeed, rewarding great thinking and hard work with competitive pay, comprehensive benefits, and with a special focus on wellness. Our commitment to our core values and a diverse, inclusive, employee-centric culture fuel a deeply engaged, high performing organization.

CooperVision employees pride themselves on being proactive, innovative, flexible and friendly. That’s a strong reflection of our corporate culture—and part of the reason CooperVision may be a great workplace for you.