Offer summary

Qualifications:

Bachelor's degree in Computer Science/Engineering or related certifications, 2+ years' experience in customer-facing operations roles with SOC/MDR teams, Experience in cybersecurity assessments, incident management and security solutions.

Key responsabilities:

Understand product and customer environments, triage and analyze security assessments

Resolve customer tickets, document assessments and recommendations, collaborate with multiple teams

Handle customer events/incidents, escalate when necessary and share best practices within the team

Job description

Title: Security Analyst

Location: Gurgaon, India

Type of job: Full-time

THIS IS NOT A 100% REMOTE ROLE; CANDIDATE MUST BE WILLING TO WORK FROM OFFICE (GURGAON) WHEN REQUIRED

About The Position
Our client is a cybersecurity technology innovator with a vision to empower organizations across the globe to quickly, efficiently, and cost-effectively ready themselves to address omnipresent cyber risk. Built off years of Israeli cybersecurity experience, we are looking to offer the broadest managed detection and response offering available today.

We are looking for experienced and highly motivated Security Analysts to join our journey. The Security Analyst is a front-line operations role and requires an understanding of various security assessments and engaging with customers on alerts, remediation recommendations and escalations. This will be supported in this role from time to time by the Security Research Group.

Joining this team provides a unique opportunity to build a global security resource center and benefit from the best of Israeli cybersecurity talent and influence the direction of a world-class offering in the cybersecurity domain.

Responsibilities Include

Understand the product offering and customer cloud and security deployments/environments
Triage and analyse various security assessments and timely investigate security incidents. Formulate, communicate, and engage with customers on related alerts and remediation instructions. This will include applying playbook-driven solutions, initiating incident investigations/response, and escalating to the Security Research Group as required.
Promptly resolve customer tickets and be the first point of contact for customer escalations.
Document assessments, recommendations, and customer engagements till resolution
Work closely with multiple teams (CSM, Security Research, Incident Response, Product) to resolve customer events/incidents/escalations and evolve the offering
Share learnings and best practices amongst team members including keeping internal knowledge databases updated
Handle multiple competing priorities and high impact incidents/escalations

Requirements

Bachelors’ degree in Computer Science/Engineering, Electrical Engineering or related domain certifications
2+ years’ experience in customer-facing operations roles with SOC/MDR teams handling multiple customers preferably in the cyber security/network security domains
Experience in or knowledge of cybersecurity assessments and incident management
Experience with security solutions such as SOC, MDR, SIEM, SOAR, WAF, IPS, DAM, etc.
Understanding the cyber-security landscape including common threats and attack scenarios
Experience with monitoring, ticketing, and CRM tools
Strong team player with the flexibility to work in shifts in a 24x7x365 environment
Strong communication skills including high proficiency in English
Ability to deal with multiple customer profiles and personalities

Preferred Requirements

Experience with cloud services (AWS, Azure, GCP)
Knowledge of networking architecture and protocols (TCP/IP, HTTP, DNS, TLS etc.)
Knowledge of Cloud security principles
Security certifications such as CEH, CSA, OSCP, OSWE, or OSEE