Inside Sales & Customer Support

CareLuLu is on a mission to help improve access to safe, affordable, quality child care and early education. We help parents find the right child care or preschool program, by providing all the information in one place (photos, program information, cost, verified reviews, etc.) CareLuLu also helps child care providers grow their business while saving time for what truly matters: children!

We're seeking an amazing inside sales and customer support professional to join our team! You’ll be the face and voice of the company and you will help families find a daycare or preschool that matches their needs. This is a mix of an advisor role with inside sales. You must have a desire to close, but also be caring and compassionate with a real desire to help parents through stressful times. You must also have a high degree of Empathetic Intelligence. This is crucial to be successful in this role (if you're unsure what Empathetic Intelligence is, read this VERY useful info: http://bit.ly/2E68IFP)

Much of your time will be spent on the phone (and email) so you must be a fluent English speaker. You must be able to commit to a full-time position, working from home on EST hours. You must be entrepreneurial and thrive in a fast-paced role over the phone (headset, multi-tasking by speaking on the phone and entering data into our CRM.)

By joining our team, you’ll benefit from working in a collaborative team setting with talented people. You’ll work directly with the founding executive team and your day-to-day work will have a direct impact on our bottom-line.

What You'll Be Doing
• Perform 50+ calls/day + emails/SMS (no cold calling, calls are to people who used our site)
• Take a consultative approach to understand parents’ needs and refer adequate daycares
• Accurately maintain records in our CRM to ensure up-to-date customer info and status
• Manage leads in our CRM: guide/advise parents with frequent follow up
• Communicate clearly, provide exemplary customer service, and manage long-term high-value relationships

• Fluent English speaker (not required but a BIG plus: you’re also fluent in Spanish)
• 2-10+ years of experience with inside sales / customer support
• Outstanding written & phone communication skills, and fast typing skills
• Owner mentality: you’re self-motivated, set your own goals and deliver results working independently
• Be tenacious, high-energy, positive and able to overcome objections
• Be EXTREMELY attentive to details with consistent error-free execution
• Be entrepreneurial and comfortable with change. You offer feedback and ideas for improvement
• Home office: high speed internet + back-up internet + privacy (office or room with no background noise)

Compensation / Benefits
• Competitive base salary (depending on experience) + uncapped commission.
• Paid time off and other benefits with tenure and performance
• Flexible work-from-home setting (no more commute!)
• Team gatherings/events + occasional team retreat in a nice villa!

We’re a small team with a big mission to help improve access to safe, affordable, quality child care and early education. We’re looking for long-term team members and if you contribute to the team & company, you’ll have room for growth. However, we have high expectations of ourselves and of team members. To succeed in this role, you’ll need perseverance, grit and exceptional communication skills. This won’t be easy, so you should not apply if you’re looking for a “comfy” work-from-home job; but if you’re up for the challenge and opportunity, there’s no better place for you!

How to apply
Incomplete applications will not be considered. Please read the full job description and requirements. Then, send an email to jobs @ carelulu.com with the email subject: "CareLuLu Needs To Hire Me, Concierge". In your email, please include your resume in PDF, and explain:
1) why do you want to join CareLuLu?
2) why do we absolutely need YOU over everybody else for this sales role?
3) include links to your social profiles (LinkedIn, Facebook, Twitter, Instagram)
4) include a link to a 1-2min video recording of yourself answering questions 1 to 2 (written answers required in addition to the video), and send it via Google Drive or Dropbox (*not* YouTube). Create a "shared link" so we can view it without permissions.
5) Bonus: like and follow us (www.facebook.com/carelulu, www.twitter.com/mycarelulu, www.instagram.com/mycarelulu)

Looking forward to hearing from you :)