Project Coordinator

About the role;

**Reporting to the Operations Manager you will coordinate technical and applications projects across TSG’s delivery teams. This will include significant customer communication, managing consultant and developer schedules, liaising with Order Processing and Logistics and may include kick-off meetings with the sales team and Project Managers. It will also include close coordination with the delivery team and other Operations Managers.

This is a fixed term role to cover maternity leave. It is a home based position however you must be based in UK Mainland as travel to the site in Newcastle upon Tyne will be required.**

Who are we?

**TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.

Why should I work for TSG?

It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘ UKs Top 50 Best Large Companies ’ and one of the ‘ Top 15 Technology Companies ’ to work for. In addition, we have been awarded a 2 star accreditation for ‘ Outstanding ’ employee engagement.

Here’s why;

- Our open and honest culture where feedback is taken on-board and acted upon - The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed - Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event - Two paid CSR days per annum that you can use towards giving something back - Our charity fundraising - TSG have raised over £20,000 in the last 2 years. We have also recently launched our very own ‘TSG Foundation’ - Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business - Flexible working policy - Relaxed dress policy - Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

• The administration and coordination associated with the project delivery processes from initial sales order through to project completion
• Liaising with the sales team with all new orders around lead times
• Liaising with internal and external customers around consultant availability
• Working with your practice team to coordinate or share resource
• Working independently and with the operations manager to manage the open projects and resources to assist in achieving utilisation and revenue targets
• Maintain projects and internal systems in accordance with TSG quality processes ensuring data completeness and accuracy
• Assist with smooth delivery of all projects, helping to gain sign off where relevant
• General administration, reporting and data maintenance
• Ensuring hardware and software is available on time to facilitate projects through liaison with Order Processing
• Liaising with TSG Logistics to ensure project equipment is delivered in a timely manner
• Build strong relationships with consultants/developers and awareness of consultant’s skill sets
• Supporting with the escalation of any projects that are problematic and require senior business attention

Knowledge, Skills & Experience;

• Previous project coordination experience is essential
• IT Qualifications would be desirable
• Literacy and numeracy qualifications
• Excellent organisation skills and proven customer service skills
• Scheduling and project management experience from an awareness and understanding perspective
• Confident, professional, and proactive attitude to work
• Good telephone manner
• Strong attention to detail
• Good communication and influencing skills
• Experience of the IT Services industry would be an advantage
• Previous scheduling experience would be an advantage
• Previous project management experience would be an advantage

Benefits;

• Company bonus scheme
• 25 days annual leave + public holidays
• Life assurance 4 x Salary
• Contributory pension scheme at 4% matched
• Electric vehicle salary sacrifice scheme
• Perkbox discounts
• Paid CSR Days
• Company sick pay
• Income protection cover
• Enhanced Maternity and Paternity pay
• Home-based and hybrid opportunities
• Long service benefits including increased annual leave accrued with service
• Cycle to work scheme
• Employee recognition scheme

If this sounds like the role for you, please apply today to be considered.