Senior Procurement Specialist - Remote

Senior Procurement Specialist – South Africa - Remote

At TTEC, we’re all about the Human Experience. Elevated. As a Senior Procurement Specialist in South Africa, you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

You will work remotely as part of a global team of Category Managers, supporting services and technology categories in TTEC markets around the world.

The position will mostly support the EMEA region, APAC category support (Philippines, Australia and New Zealand) and will report to the Director, Global Strategic Sourcing. **

What You’ll Be Doing**

You will be the primary support for the Sourcing team’s internal customers, addressing the needs of their assigned business partners and acting as their key contact.

The Senior Procurement Manager is responsible for developing sourcing strategies focused on TTEC’s EMEA and APAC supplier base.You’ll work with multiple categories including Professional Services, Facilities, Human Resources, Marketing, Finance, Tax, Consulting Services and Hardware. For the assigned categories, you’ll develop a deep understanding of the supply base and best-in-class sourcing practices in that industry, applying that knowledge to TTEC’s advantage.For your internal customers, you’ll be the single point of contact for a broad range of issues, facilitating the navigation of the procurement process, working with other members of the team when outside of their assigned sourcing category.

• Provide functional and technical strategic sourcing, procurement and negotiation expertise within the categories mentioned above and develop, manage, and implement strategic sourcing initiatives through on-going market and spend analysis;
• Manage the negotiation of contract terms and conditions, cost savings, service levels, and performance standards to meet desired outcomes;
• Develop a high-quality global supply base for the assigned categories, with suppliers who are positioned to meet TTEC’s current and future needs;
• Track category spend, develop, and implement a cost savings plan for each category;
• Manage existing supply base by developing and tracking Key Performance Indicators (KPIs), developing supplier scorecards, and leading Quarterly Business Reviews (QBRs) with key suppliers and internal stakeholders.
• Keep up with industry trends in the assigned categories and develop influential relationships with key supplier contacts;
• Support TTEC procurement policy and standard improvements. Encourage and enforce compliance with business stakeholders and suppliers;

What You Bring To The Role

• A relevant degree or equivalent professional experience
• 10+ years experience sourcing, procuring from, and negotiating with global suppliers.
• Understanding of the related category space with a passion to remain up-to-date on evolving trends
• Understanding of international logistics and import/export requirements
• Excellent relationship management skills
• Experience delivering budget impacting cost savings and improved contractual terms and conditions through negotiation
• Experience conducting business with global companies and familiarity with global anti-corruption laws

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership.
• Diverse and community minded organization.
• Career-growth and lots of learning opportunities for aspiring minds.
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. **

Primary Location**

South Africa