Technical Writer (Remote)

KITS

Job ID 2350022

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Technical Writer with a Public Trust clearance to support KITS and our government customer. This is a remote opportunity .

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. **

Essential Functions, Responsibilities & Duties may include, but are not limited to:**

• Assist in determining the needs of our customers' stakeholders to create technical documentation.
• Study product samples and sit in on discussions with product designers and developers.
• Work with technical staff to make products easier to use and thus need fewer instructions.
• Assist with organizing and writing supporting documents for applicable products.
• Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding.
• Gather usability feedback from customers, designers, and manufacturers.
• Revise documents as new issues arise.
• Day-to-day activities of the position include:
• Assist with researching, outlining, writing, and editing new and existing content, working closely with various departments to understand project requirements.
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Assist with researching, creating, and maintaining information architecture templates that uphold organizational and legal standards, and allow for easy data migration.
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation Support Mobile Application MFA Proof of Concepts (PoCs) solutions.

Work Experience, Knowledge, Skills & Abilities:

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in business administration, computer science or related field preferred
• One or more years of IT Technical Writer experience
• Strong comprehension skills for understanding needs and developing and applying solutions.
• Ability to identify, initiate, manage, and prioritize multiple tasks.
• Working knowledge and hands on experience with Microsoft Office tools (Project, Excel, Word, Outlook, SharePoint)
• Public Trust clearance

Desired Skills:

• Experience with Remedy or ServiceNow Knowledge Management processes
• Technical communication skills with conversion to business brief and executive brief material
• Strong interpersonal and presentation skills for interacting with team members and clients at the highest executive level.
• Strong communication skills
• Strong ability to manage multiple programs, handle multiple tasks simultaneously, and switch between tasks quickly.

Working Environment & Conditions

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.

The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. **

Our Equal Employment Opportunity Policy**

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com. **

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352**

Medical Insurance Vision Insurance Dental Insurance 401k Disability Maternity Tuition Assistance