Technical Implementation Consultant (Remote)
The Role
Our Professional Services team is looking for a Technical Implementation Consultant to provide product training, technical expertise, recommendations, and hands-on configuration support. The role will also require ensuring proactive communication to clients and internal staff, ability to understand simple-to-complex business requirements and design a technical solution to meet those needs.
The goals of the Technical Implementation Consultant are to The TC drives projects to completion by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the implementation.
Key Responsibilities include, but are not limited to:
- Educate customers on the capabilities Brightidea platform
- Script & record standardized training videos
- Implement complex configurations for customers
- Consult with customers on BI config best practices
- Create new client systems and templates as needed
- Provide support coverage as needed
- Support Services team strategic projects
- Create, manage, and own the project documentation, scope and schedule
- Identify, articulate and nurture opportunities at the intersection of consumer need, technical feasibility, and business viability.
- Assist the customer in establishing tangible metrics around maturing the innovation capability across the organization.
- Determine opportunities for collaboration with product teams’ innovation initiatives.
- Lead the execution of innovation events intended to engage the employee population and develop ideas that can be explored for value.
- Facilitating both face-to-face and virtual client learning, planning and working sessions
- Developing content-driven assets like decks, documents, spreadsheets, etc.
- Advise customers on HTML/CSS, JS, SQL, BI APIs, etc
What You Need to Succeed
- Deep Connection with our Mission
- Genuine care, respect and will for our customers' mission
- Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together
- Live in the future – Be immersed in the rapidly evolving digital landscape.
- Ability to adapt quickly in a fast-paced environment
- Ability to manage multiple client engagements simultaneously while staying on track with project management and LOE
- Talented writing, speaking, and facilitation skills
- Understanding of collaboration technologies and integrations, preferably on a global scale
- Knowledge of innovation and idea management or strategy
- Experience with the unique dynamics of corporate enterprise initiatives (previous role on an enterprise innovation program a plus)
- Experience with crowdsourcing, design thinking, lean startup, digital transformation a plus
- Bachelor’s degree with strong academic credentials, advanced degree preferred.
- 2+ years client management/technical consulting/SaaS experience
- 2+ years project management experience
- Solid knowledge of HTML/CSS, JS, SQL, APIs, etc.
Background
Helping large companies innovate isn’t easy, but it is vital. Vital to creating new jobs, vital to igniting growth, vital to ensuring a safe, healthy and prosperous future for billions around the globe.
But, innovation at large companies is a mess. Employees often have lots of ideas to improve the business, but, with no formal process, their ideas go unheard, and they eventually give up trying to make a difference. Corporate innovation teams are expected to support a growing list of activities but have historically lacked strong tools designed for the job. Executives, despite having millions to invest, live in fear of disruption, and still have no idea where their “next big idea” will come from, or if it will come at all.
The Brightidea Professional Services team is responsible for managing the delivery of strategy and implementation services on all types of Brightidea client engagements. The scope of these services, while based on best practices developed over hundreds of engagements, varies across clients and incorporates offerings such as:
- Innovation Strategy and Management
- Program Planning and Development
- Initiative Planning, Management and Execution
- Community Engagement and Activation
- Workshop and Event Facilitation
- Culture Development and Change Management
- Social Collaborative Technologies and Adoption
Our consultants engage with clients through both virtual (web conferencing) and, whenever possible, face-to-face interaction. Because a large majority of clients are engaging with our professional services in support of an initial implementation and launch of the Brightidea software, our innovation consultants are expected to develop a deep expertise in the platform and be a resource to provide guidance on client engagements.
Our Company & Culture
We are a tight-knit, entrepreneurial minded team of self-starters who show up every day with a singular mission: to transform the way the world innovates. Our primary focus this year is to continue to add exceptionally talented and motivated individuals to the Brightidea team. We are ambitious, bold, highly-collaborative, focused, and we aim to win. We take a humble approach to changing the way corporate R&D teams run innovation challenges.
Anyone joining our company will have the opportunity to shape the culture and be an integral part of setting it up for long term success. If you identify with being humble, T-shaped, and relentlessly resourceful then this could be the perfect team for you to shine in.
Brightidea believes that everyone has the ability to make a difference and that a diverse team generates more innovation where the best ideas win. Just as our product invites organizations to crowd source innovation across their workforce, Brightidea is inclusive and does not discriminate. We accept everybody.
Compensation
$120,000 - $130,000 OTE
