Senior Business Analyst (12+ years with B2B and B2C)

McFadyen Digital is the leading advisor and implementer of ecommerce marketplace solutions. During 15 years of implementing marketplaces, we have built dozens of platforms that cumulatively generate billions of dollars of GMV (Gross Merchandise Value). We are honored to have served 10% of the Fortune 500. Over 250 global brands like ABB, AB InBev, ACCO, Albertsons, American Red Cross, American Eagle Outfitters, US Army, US Agriculture Dept, (and many more letters in the alphabet) have entrusted their digital transformations to McFadyen. We operate global offices across the US, Brazil, and India. McFadyen Digital has been a trusted employer for 34 years and believe that people are the most important part of our company. We are proud of our Great Place to Work certification.

Learn more about us at our website: www.mcfadyen.com

Are you a strategic thinker? Does business process optimization excite you? Do you love ecommerce? Do you enjoy creating Features and Epics and breaking them down into stories that define how users will interact with these features? If you answered yes to these questions, McFadyen has an opportunity for you!

This individual will interact with a variety of business stakeholders as a cross-functional liaison to understand client requirements and issues. Partner with Architects and technical leads to innovate solutions. Create documentation and other artifacts to turn strategy into reality. Independently initiate, facilitate, and participate in fact-finding, green-field discussions, and implementation planning and design meetings. You will suggest innovative solutions to business problems that leverage technology for achieving market differentiation, efficiency improvements, and better user experiences for our clients.

Responsibilities

Top 5 Responsibilities

• eCommerce requirements gathering, analyzing, and documenting requirements for large-scale (e.g., Fortune 500 or equivalent) projects and manage the requirements scope.

• Successfully and independently handle ambiguous situations and develop a practical plan towards achieving clarity - while defining functional behavior, business rules, and data attributes.

• Work with the business stakeholders or sponsors to translate business needs into business and functional requirements, fix the functional gaps and add all the minute details.

• Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process analysis, use cases or user stories, scenarios, event lists, competitive product analysis, and task and workflow analysis.

• Act as a product owner for the development and QA team, clarify the doubts of developers and test engineers, validate the developed functional solution and test cases and provide a demo to the client.

Other responsibilities:

• Present solution alternatives to clients that meet their business requirements.

• Work in a globally distributed team model.

• Decompose high-level business and user requirements into functional requirements or user stories.

• Represent requirements using alternative views such as visual analysis models (UML diagrams), prototypes, or simulations where appropriate.

• Lead requirements validation activities to confirm that a solution based on the requirements would meet customer needs and achieve business objectives.

• Lead and facilitate ongoing requirements prioritization.

• Establish and implement effective requirements practices, including continuous improvement. Assist with the development of the organization’s requirements engineering policies, procedures, and tools.

• Identify ways to assist product management in product planning through requirements development and analysis. Propose new product features and updates.

• Conduct research, analysis, and feasibility studies to establish the viability of requirements.

• Travel to client sites as needed (post-pandemic).

• Bring best practices and support to the other eCommerce teams as relates to business knowledge and business processes.

• Experience in IT or eBusiness, including experience with e-commerce, web application development, or other eBusiness solutions.

• Strong facilitation and communication skills across business and technical audiences.

• Familiarity with a broad array of internet technologies and trends.

• Understanding of eCommerce internationalization and localization complexities: content in multiple languages, country-specific product availability, and tax & payment processing.

• Experience in problem resolution with IT systems and individuals

• Bachelor's degree in business, MIS, Computer Science, or related major.

• Proven experience as a Business Analyst.

• Experience with an enterprise class eCommerce platform.

• Familiarity with Agile development processes where you quickly write effective user stories that can be broken into meaningful tasks by developers.

• Familiarity with Jira is desired.

• Knowledge of multiple vertical industries such as retail, b2b, CPG, and grocery is a plus.

• Excellent Communication skills

What we can offer you

• A career with thought leaders who literally wrote the book on Marketplace Best Practices
• A career in the fast-paced world of retail eCommerce, digital marketplaces and platform businesses
• A career with first-movers who are deploying new business models and strategies worldwide
• A career in a flat management structure without a rigid hierarchy and bureaucracy
• A career in a culture that rewards creativity and innovation, risk-taking and teamwork

Building a great company culture is a top priority for McFadyen Digital. We try to provide the best environment possible for team members - one that treats people the way they want to be treated. Culture Index is one of our tools for enhancing our enjoyable and productive people-focused environment. In order to be considered for this position, please follow this link to fill out a short Culture Index survey https://go.apply.ci/s/UGSEoxjTNs . Please use as many descriptors as possible that pertain to you. There are no right or wrong answers.

Our Core Values: Client Focus, Owning the outcome, Adaptability, Caring