IT Specialist

**Company Values

**_Wow the client + Be Ambitious + Always learning + Not all about IT + Work hard play hard celebrate + Embrace change

_ S3 Technologies is a leader in the field of IT services in the Greater Montreal area with a bilingual SMB clientele in a number of different fields. It is a young, dynamic and ambitious company with more than 80 employees. In an environment where everyone contributes to the evolution of the company, you will be led to surpass yourself continuously. **

The role**

S3 Technologies is currently offering an excellent career opportunity for an IT SPECIALIST . As an IT specialist, you will have to communicate with our clients and users on a daily basis, by phone or email. You’ll need to think on your feet and use your broad technical knowledge to remotely identify, troubleshoot, and resolve user issues on a variety of devices – workstations, laptops, smart phones, and other peripherals. You’ll also configure devices, perform maintenance tasks, manage inventory, and update documentation. You will have to follow-up with our clients, update our systems and document your interventions.

In this role, you’ll have hands-on experience working with Office 365, Exchange, Windows 7/8/10, iOS/Android phones, Windows Server 2008/2019, Active Directory, DHCP/DNS, VMware, and more. **

What Success Looks Like**

BY 3 MONTHS…

• You’ll have integrated with your assigned team members & manager
• You’ll have a good grasp on important service desk process’s & procedures
• You’ll be comfortable & ready to join the service desk on-call rotation

BY 6 MONTHS…

• You’ll have comprehensive technical knowledge on your teams largest assigned clients
• You’ll be comfortable becoming an SME for potential new assigned client(s) on your team

Top Job Responsibilities

• Understand and analyze client requests to identify the priority and impact;
• Support, install, configure and troubleshoot remotely all kind of applications;
• Support, install, configure and troubleshoot remotely computers and peripherals;
• Support, install, configure and troubleshoot remotely mobile devices;
• Follow-up with clients by phone and email about the evolution of their request;
• Document interventions and update our internal systems.

Qualities of the ideal candidate

• Customer service oriented
• All-star communication skills (verbal/written)
• Collaborative team player
• Attention to detail
• Analytical problem solver
• Works well under pressure
• Thirst for learning

Qualifications & Work Experience

• Intermediate to advanced knowledge in the configuration/installation/troubleshooting of Windows 7 through Windows 10, Office 2008-2016, Mac OS X;
• Intermediate to advanced knowledge in PC and portable material (PC and laptop hardware);
• Intermediate knowledge in mobile smartphones, iPhone, Android, etc., printers, DHCP and DNS protocols, TCP/IP, Active Directory, Clients Terminal Services;
• Basic to intermediate knowledge in VPN, Windows Server 2008-2019, Exchange, Office 365
• Perfectly bilingual in French and in English, written and spoken;
• Basic knowledge in Citrix, Blackberry servers (BES), antispam services;
• Asset : Knowledge in Wyse Terminals, Cisco IOS, Veeam Backup & Replication, RMM, PSA Certification A+, MCTS
• DEC or equivalent diploma.

Distinctive Advantages

• Competitive salary, depending on your experience;
• 5 minute walk from Place des Festivals, in downtown Montreal;
• Group insurance and group RRSP;
• Young and dynamic corporate culture;
• Several social and sporting activities during the year, including two family weekends outside Montreal;
• Opus card paid in part by the company;
• Space for games and relaxation in the office to allow you to relax;
• Gym and showers on site, if you want to keep fit!