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Consultant - Commercial Post-Implementation Services (CRM) (Remote)

extra holidays - extra parental leave - fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Hungary

Offer summary

Qualifications:

Minimum 2+ years of experience in consulting or customer service with business software implementations, Strong organizational and multitasking skills, along with excellent communication skills in English.

Key responsabilities:

Provide post-go-live application consulting to key customers and adopt best practices
Translate business requirements into product functionality, conduct configuration changes, troubleshoot issues, and generate analytical reports
Engage with internal Veeva teams to ensure client satisfaction and product readiness
Prepare, activate, and maintain CRM application functions, deliver knowledge transfer and ad-hoc training sessions

Veeva Systems Computer Software / SaaS SME https://www.veeva.com/

5001 - 10000 Employees

See more Veeva Systems offers

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Our Commercial Post-Implementation practice is one of the fastest-growing teams in Veeva’s European business. We partner with our enterprise-level and SMB customers to maximize the value gained from our product suite and drive new innovations to help them achieve their ambitions in the Life Sciences industry.

As a Consultant in Veeva’s Professional Services team, you will provide post-go-live application services as a subject matter expert of the Veeva Commercial Cloud product suite. You will focus primarily on the Veeva CRM application, but will potentially develop expertise across other Commercial products.

Qualified candidates will be located in Budapest, Hungary, working with our strategic key accounts across EMEA. There are options for working from home and from our Budapest office, with some on-site consulting activities expected (once travel restrictions are lifted).

All EU nationalities or EU work permit holders are welcome to join our multi-cultural team.

What You'll Do

Provide post-go-live application consulting services to Veeva’s key customers, including the following tasks:
Proactively drive customers towards Veeva and Industry application management best practices
Understanding the customer business processes
Translate business requirements into application functionality design
Performing configuration changes in the system
Activating new product features
Troubleshooting system configuration issues
Data import and extraction
Preparing files for data loading
Knowledge transfer and ad-hoc training delivery
Creation of analytical reports based on customer KPIs
Interaction with various internal Veeva teams including Product Support, Product Management, and Product Strategy to ensure customer needs are well understood and the client is satisfied with the product

Requirements

Minimum 2+ years of experience implementing business software solutions in a Consulting or Customer Service role
OR have worked client-side with multiple vendors/technology providers
Excellent organizational and multitasking skills
Strong desire to continuously learn and develop
Excellent verbal and written communication skills in English
Ability to work independently
Bachelor’s degree or equivalent in a relevant subject
You must be based in Europe and have the legal right to work across Europe

Nice to Have

Experience working with one of the following types of products:
Technical CRM experience, ideally Salesforce
Master Data Management
Experience working in the Life-Sciences industry

Perks & Benefits

Cafeteria
Private Medical Insurance
Allocations for continuous learning & development
Health & wellness programs
Veeva charitable giving program
Free lunch on Tuesdays

#RemoteHungary

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.