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Safety Consultant - Post-Implementation Services

extra holidays - extra parental leave - fully flexible

Remote:

Full Remote

Contract:

Full time

Work from:

Poland

Offer summary

Qualifications:

Experience in software configuration/support/implementation, preferably in Life Sciences or content management., Consulting or customer-facing experience with excellent communication skills., Familiarity with life sciences compliance and validation requirements., Bachelor's degree in fields such as Management Information Systems or Computer Science..

Key responsabilities:

Analyze customer needs and create solution designs in Vault Safety.
Help develop system design to align processes with business requirements.
Act as a liaison between customers, implementation teams, and Veeva product teams.
Drive change management strategies during the transition to SaaS solutions.

Veeva Systems SME https://www.veeva.com/

5001 - 10000 Employees

See more Veeva Systems offers

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies? Do you love solving business problems with technology? Are you passionate about enabling Drug Safety and Pharmacovigilance Operations to make Life Sciences organizations more productive and efficient?

Veeva is looking for Drug Safety and Pharmacovigilance experts to join the Professional Services team and support our Vault Safety solution after implementation. We want innovative thinkers with domain expertise who are ready to challenge the status quo with new technology.

As a key member of our Post-Implementation Services team, you will be responsible for:

Changing the culture of traditional software releases and maintenance by driving the release management process.

Leading customer post-implementation maintenance and improvement streams working across QA, IT, and Business teams

Translating requirements into solution design and planning the delivery of innovative customer releases adjusted to product updates.

As a Consultant, you will actively collaborate across Veeva, contributing ideas, enhancing our delivery model, and working closely with our product management team to meet the evolving needs of the industry.

This is a remote, full-time role with Veeva with occasional travel to the Veeva Budapest site. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.

What You'll Do

Analyze customer requirements and support solution design and architecture of life sciences customers in Vault Safety
Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality.
Work with customers and contribute to system design workstreams (e.g.: requirements gathering, configuration, validation, migration, integration, training).
Troubleshoot issues and perform configuration changes in the system.
Define the customer’s business deployment plans, key performance indicators, and post-live governance.
Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams.
Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer.
Drive change management methodology at our customers switching from on-premise to SaaS solutions.
Provide subject matter expertise on Drug Safety and Pharmacovigilance for customers and project teams.

Requirements

Experience with configuring/supporting/implementing software solutions, ideally content management software or experience in the Life Sciences industry with exposure to Drug Safety, Pharmacovigilance and affinity to technology.
Experience in working in a Consulting and/or Customer facing role, and managing customer expectations
Proven ability to collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction.
Exposure to life sciences compliance and computer systems validation requirements.
Excellent verbal and written communication skills in English
Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solutions designs
At least a Bachelor’s degree in fields like Management Information Systems, Computer Science, Life Sciences, or other similar fields

Nice to Have

Knowledge and applicable work experience in the Life Sciences industry in the Drug Safety, Pharmacovigilance spaces.
Knowledge of Drug Safety and Pharmacovigilance processes and regulations.
Direct experience with regulated systems or data-driven applications such as Veeva Vault solutions, ARISg, Oracle Argus and/or other drug safety applications
Knowledge of Software Validation processes and requirements
Project management experience
Experience in service delivery management and/or systems implementation
Proficiency in additional European language(s)

Perks & Benefits

Allocations for continuous learning & development
Health & wellness programs

#RemotePoland

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.