Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive expert guidance on applications and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

IT Service Desk Analyst (Fully Remote, Dutch and German Required)

72% Flex
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Czechia
D-ploy GmbH logo
D-ploy GmbH Large https://www.d-ploy.ch/
501 - 1000 Employees
About D-ploy GmbH
D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies. Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals. Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management. Company Profile Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT. Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified. We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.
See more D-ploy GmbH offers

Job description

Logo Jobgether

Your missions

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

For this role we are looking for a Dutch and German speaking IT Service Desk Analyst for our team, the person can be based everywhere in EU

Task and Responsibilities:
  • provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
  • First level technical support
  • Provide prompt responses to questions from employees as well as from client’s site
  • Documentation of problems and knowledge database creation
  • Provide hardware migration teams with information and appropriate reports and lists
  • Process Improvement activities
  • Consult with IT experts, if the appropriate course of action in unclear

Requirements

  • Language skills: fluent Dutch and English, French is a plus
  • Technical skills are a plus
  • Strong problem solving/analytical abilities
  • Good communication skills
  • Attention to detail and ability to multi-task handling multiple clients
  • Ability to work independently as well as willing to follow direction and best practices
  • Planning and organizing skills
  • Team player and supportive personality
  • Candidates have to declare Criminal record extract not older than three months

Benefits

  • Broad range of activities, tasks, and projects
  • Flexible working conditions
  • Minimum 5 weeks of vacation
  • Paid sick days
  • Meal vouchers
  • Vouchers (B-day voucher, wedding, and new born surprise)
  • Contributions to wellness programs (multisport card)
  • Fishing for Friends program – our referral program
  • Refreshments in the D-ploy office
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events
  • Competitive salary and various benefits



Is IT in your DNA?

Required profile

Experience

Spoken language(s):
FrenchEnglishGermanDutch
Check out the description to know which languages are mandatory.

Hard Skills

TroubleshootingDocumentationProcess ImprovementBest Practices

Soft Skills

  • Supportive
  • Excellent Communication
  • Attention to Detail
  • Ability to Work Independently
Are you interested?

Go Premium: Access the World's Largest Selection of Remote Jobs!

  • Largest Inventory: Dive into the world's largest remote job inventory. More than half of these opportunities can't be found on standard platforms.
  • Personalized Matches: Our AI-driven algorithms ensure you find job listings perfectly matched to your skills and preferences.
  • Application fast-lane: Discover positions where you rank in the TOP 5% of applicants, and get personally introduced to recruiters with Jobgether.
  • Try out our Premium Benefits with a 7-Day FREE TRIAL.
    No obligations. Cancel anytime.
Upgrade to Premium

Find more Customer Service / Support Representative jobs

SEE MORE JOBS
Sign in or sign up with Google or LinkedIn