Salesforce B2B Functional Consultant

About Zaelab

At Zaelab, we're passionate about helping organizations win through next generation digital technologies and experiences. We accomplish this by accelerating our customers' B2B digital commerce. Our focus is to enable B2B organizations to transform and thrive through exceptional customer experiences, modern cloud platforms, and agile methodologies. Zaelab partners with market-leading brands, manufacturers, and technology platforms to deliver solutions for our clients and their most important customer experience initiatives.

At Zaelab, you will have the opportunity to take your skills to the next level. We provide a challenging environment and utilize modern technologies and tools to our advantage. You will be part of a tight-knit organization where your voice, ideas, and input are always valued. We’ll push you to be your best and provide new and dynamic experiences to grow personally and professionally.

Who Are You?

Zaelab is seeking the best talent across the globe. Our values are the most important driver of how we behave and build an amazing culture.

• Transparency and Candor - You care deeply about delivering the results that matter most to our clients and internal teams in a transparent and honest way. In a sea of consultants that are all too often misleading, we stand apart. Our commitment to ourselves and our customers is that we will always be Transparent and Candid. It’s vital that we always do what’s right, even if it’s an unpopular decision.

• Caring and Empathetic - You value relationships and people the most. We Care. We’re a small-but passionate group that is focused on helping organizations. But, we cherish our relationships the most. This means, we’ll do the right thing, even if it hurts our bottom line.

• Driven - you’re very Driven. It’s imperative that you’re constantly learning, taking the initiative, and making sure you handle what needs to get done to support our team and our customers.

• Working in the Grey - You are able to Work in the Grey. To us, this means you’re unafraid to take on new challenges or ambiguous ambitions. You sprint to these challenges, enthusiastically seeking to understand, and chart a path to a solution that drives value.

• Delivering Exceptional Experience - You realize experience, content, and communication can never be good enough, but must be presented in an exceptional way. This manifests in all our interactions and deliverables, such as day to day team stand-ups, customer engagements, as well as best in class B2B digital commerce experiences.

The Role

As a Functional Consultant, you will own the integrity and strength of the solutions recommended and delivered. You’ll be acting as a trusted advisor to our team and clients, and an effective mentor for other Zaelab professionals working alongside you. You’ll be a go-to expert with deep Salesforce platform expertise, as well as excellent consulting skills to communicate your ideas and solutions to clients; gaining buy-in to get your visions built into successful solutions.

Responsibilities

• Conduct research into clients’ use of Salesforce or B2B Configuration Experiences, producing a report of findings with recommended steps and a roadmap for solutions
• Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements
• Gather and analyze business requirements and provide recommendations for improving business processes and leveraging Salesforce B2B Commerce & CPQ capabilities.
• Become the subject matter expert in the domain of CPQ & implementation of custom product configurators using technologies such as Logik.io
• Lead business process mapping sessions and create functional requirements documentation.
• Work with technical teams to ensure the effective implementation of solutions and ensure they meet business needs.
• Collaborate with cross-functional teams to drive adoption of Salesforce B2B Commerce and ensure successful rollouts.
• Provide training and support to end-users and internal stakeholders
• Perform gap analysis, identify and prioritize enhancements to existing systems and processes
• Troubleshoot issues, identify root causes and provide solutions to improve the overall user experience
• Keep up-to-date with Salesforce B2B Commerce best practices and changes in the industry
• Act as a liaison between business stakeholders and technical teams to ensure alignment and effective communication
• Participate in project planning, scoping and estimation activities
• Manage and conduct requirements gathering, stakeholder interviews and initial client discover work
• Lead testing efforts in conjunction with the Project or QA Manager, including the design and execution of test scripts and scenarios
• Prepare training materials appropriate for target audiences and developed solution and conduct training sessions
• Assist with gap analysis, business process redesign, roadmap planning and developing proof-of-concepts
• Support the development of strong client relationships by building trust, rapport and strong working relationships with key sponsors, stakeholders, and team members

Requirements

Qualifications and Background

• Bachelor's degree in Business Administration, Computer Science, or related field.
• 3+ years of experience as a Business Analyst or equivalent role in B2B.  It’s desirable that you have a focus on Salesforce B2B Commerce and/or CPQ (building custom product configurators)
• Strong understanding of B2B business processes and solutions.
• Ability to drive & define B2B experience based solutions, and the technologies that will enable them
• Proficient in Salesforce B2B Commerce, including setup and configuration, order management, and integrations.
• Excellent written and verbal communication skills and the ability to present complex information in a clear and concise manner.
• Ability to work effectively with cross-functional teams and lead business process mapping sessions.
• Strong problem-solving and analytical skills, with the ability to troubleshoot and find solutions to complex business problems.

Knowledge, Skills, and Abilities

Required:

• Previous expertise in building customized configure, quote and price  (CPQ) or  B2B commerce solutions
• A hands-on approach to solution delivery with the team.  You’ll do more than just create diagrams.
• A proactive personality, with a can-do attitude,
• Excellent relationship-building skills,
• Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results,
• Available and responsive to questions, clarifications and instructions
• Ability to tailor communication to multiple audiences at all levels
• A self-starter, experienced in leading projects or delivery work streams
• Outstanding written communication skills
• Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence
• A strategic approach to solution design, with a proven ability to develop and execute tactical plans to support the strategy
• Excellent ability to coach, motivate and direct work tasks to a multidisciplinary team of Salesforce professionals 

Desirable/bonus:

• Past experience building custom product configurators with Logik.io
• Active in the Salesforce community 
• Past experience writing Javascript or SF APEX and/or working with APIs (REST)
• Salesforce certifications desired:
• Platform Administrator
• CPQ Specialist

Benefits

• Competitive Compensation
• Annual Bonus Program
• Working at a company with financial stability
• Paid time off and vacations
• Friendly team to work with around the world
• Health Insurance
• 401K