Offer summary
Key responsabilities:
- Respond quickly and accurately to inbound messages, enhance canned responses with relevant information, maintain high response accuracy
Job Summary:
We are looking to expand our work from home Conversion Improvement team. Every day Drips holds millions of automated humanized conversations for our clients, but automation isn’t enough, and Artificial Intelligence (“A.I.”) isn’t perfect. We hold the highest industry high standard of excellence in staying “humanized” and if our natural language processor is not 98% sure what a user is asking, we will rely on you and your teammates to read a consumer’s response, respond contextually, and categorize it appropriately.
Example:
A user says, “Cant now, werkin”. This would be categorized and handled by clicking the “I’m at work.” button.
You must be able to maintain a 95%+ accuracy in your responses that will be randomly audited and quality assured. Your work and responses will help inform our natural language model therefor your accuracy is of the utmost importance.
Who are we?
We are Drips.com. The founders of conversational texting ® and Americas leading automated humanized texting platform for brands to hold conversations at scale with their consumers.
In a world where no one answers calls anymore, Drips is answering a real need in the market for companies and their consumers. Learn more about Drips and the problems we are solving in the news below:
Forbes – https://www.forbes.com/sites/c...
Inc – https://www.inc.com/dakota-sha...
Crain’s Cleveland - http://www.crainscleveland.com...
Duties/Responsibilities:
Compensation: $10.00 - $13.00/hr part-time (up to 28hours/week)
Training: Training is conducted through Zoom, audio and video is required.
Hours: We are looking for multiple shifts to fill this role and are willing to work around schedules. Must be able to work 6 straight hours/day, 3-5 days/week (Monday-Sunday).
Schedules available:
Shifts:
2pm-8pm EST
4pm-10pm EST
6pm-12am EST
Specific Duties, Activities, and Responsibilities:
Required Skills/Abilities:
** Must be currently living in the U.S. / are authorized to work in the U.S.
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