HeadX

About us:

We build online businesses. The founding team has been working in the online space for over 15 years and successfully grew and consulted a number of companies to 8-figure brands. Our current eCommerce grew from $0 to $1M/Monthly Revenue in just 6 Months. We are now taking over the USA and planning global expansion. Bootstrapped it all the way. No outside investors. Our goal is to hit $100M within a couple of years. We are result oriented team that knows for survival you need always test, evolve and adapt to be the best. Our team is very open-minded and huge believers in extreme ownership

What We Are Offering:

• Interesting, challenging, fast-growing projects
• Strong and open-minded, transparent team
• An environment that will push you to grow and evolve
• Freedom to make decisions (and fails!)
• Fully remote team, flexible times (according to clients or team needs)
• Non-corporate, ever-evolving environment
• Results and solutions-oriented environment

Our Values

1. Continuous Improvement - Life is never-ending growth. The day you stop growing - you start dying. We implement what we learn otherwise it's worthless.
2. Extreme Ownership - People make their own decisions and hold themselves accountable. We solve any roadblocks, not blame or rely on others.
3. Grit - Resilient, perseverant, and plain ol’ not giving up. Not letting anything stop you. Not being afraid to get your hands dirty. Getting those blisters.
4. Performance driven - Make shit happen, don’t just talk about doing, focus on getting it done and the output of your work, not how many hours you put in.
5. Integrity - Being human and understanding each other, operating by wishing others good, and being very transparent with feedback.
6. Exceptional Team - The team is the cornerstone of our success, propelling us to achieve greatness. Our Culture brings both memorable experiences and fulfillment.

Job Summary:

The eCommerce Operations Specialist manages all aspects of eCommerce operations, including sales and marketing strategies, website management, automation, risk assessment, profitability optimization, data analysis, customer support, and compliance. They ensure a seamless customer journey, maximize profitability, and maintain efficient processes and policies.

Job Responsibilities:

• Manage all aspects of eCommerce operations website across clients' journeys and experiences.
• Develop the necessary sales and marketing strategies, and execute them.
• Implement the right tools, software, and technologies for effective website eCommerce operations.
• Ensure day-to-day website's (Shopify) operations and platform are running smoothly from technical aspects including site navigation, content development, checkout funnel, and promotional campaigns (CMS blocks, Customer Journey, bounce rate, product/merchandise assortments, others).
• Develop and manage dashboards, reporting structure, OKRs, KPIs, SOPs, Metrics, and Compliance standards.
• Automate all aspects of the website and eCommerce operations using all the necessary tools, APIs, and plugins.
• Anticipate the risk factors across the operations, and build business sustainable plans (business continuity management).
• Elevate the business profitability based on the set goals and objectives using all necessary marketing and branding aspects including social media, SEO, and others.
• Analyze metrics and data, marketing reports and results, and profit margins.
• Manage inventories, refunds, customer support, and pricing.
• Manage and develop processes, procedures, and policies, and make sure that they are up to date and meet international standards and requirements.

Job Requirements:

• Minimum of 5 years of experience within eCommerce Operations.
• Fluent in English (speaking, writing, and reading).
• Good experience with supply chain, procurement, logistics, and warehouse management.
• Experience in the business-to-consumer (B2C) digital retail market within the eCommerce space.
• Agile, and ability to work in a face-paced working environment. Startup experience is a big plus.
• Experience in managing stakeholders, client relations, and vendor management.
• Excellent communication and presentation skills, time management, and ability to multitask.
• Good with Project management, reporting, data analysis, and dashboard management.
• Able to work within the EU timezone.

Top Skills and Competencies of the Job:

• Proficiency in website management platforms (e.g., Shopify)
• Knowledge of sales and marketing strategies for eCommerce
• Experience with implementing and utilizing eCommerce tools, software, and technologies
• Familiarity with CMS (Content Management System) blocks and website navigation
• Understanding of customer journey analysis and optimization
• Ability to develop and manage dashboards, reporting structures, and key performance indicators (KPIs)
• Knowledge of API integration and plugin utilization for automation
• Experience in risk assessment and business continuity management
• Expertise in leveraging social media and SEO for marketing and branding
• Strong analytical skills for data analysis, marketing reports, and profit margin assessment.

Hiring Process:

• Round (1): Review and evaluate your application
• Round (2): Invite and submit the practical task/assessment
• Round (3): HR Interview
• Round (4): Line Manager's Interview