Operations Manager

ZSuite Technologies (www.zsuitetech.com) is a new FinTech startup located in Burlington, Massachusetts with a mission to provide banks and credit unions with innovative technology for specific, profitable verticals so that they can grow their institutions through differentiated offerings. ZSuite, which was formed in the summer of 2019, is a spinout from one of the fastest growing community banks in Massachusetts, where the two leading products (ZRent and ZDeposit) were originally developed in-house by the bank’s product innovation division. ZRent (www.zrent.net), which was originally created in 2015, is a rent payment processing platform that allows landlords to electronically collect rent from tenants and ZDeposit (www.zdeposit.net), developed and launched in 2018, is the “sister solution” that not only allows landlords and property managers to digitally opens security deposit bank accounts, but also provides tools that solve many of the state-level compliance headaches associated with collecting security deposits.

At ZSuite, entrepreneurship and innovation are a part of who we are. The existing team is made up of seasoned executives across both the FinTech and banking industries who recognize that to be successful, it is imperative that we are constantly improving, becoming more efficient, and looking for areas of growth and opportunity for the business. But just as importantly, we also believe that it’s not just about what we do, but about how we do it. As a result, there are four critical values that make the company culture and drive our decision making as employees and good citizens every day: Focus, Grow, Celebrate and Serve. We look for reasons to incorporate these into our daily lives (is it time for a dance party??) and are looking forward to continuing to grow the team with like-minded individuals who strive for these same values.

ZSuite Technologies is looking for an individual who has experience working in a retail branch and/or deposit operations role within a bank or credit union and interested in transitioning to a startup technology company. As a full-time Operations Manager, the candidate will work as part of a small and collaborative team with an initial set of responsibilities that include QC’ing new account paperwork, creating processes and procedures that align with ZSuite’s BSA/AML Policy, researching and documenting the state level statute requirements of the ZSuite products, as well as a variety of other financial reporting, analytical and operational tasks relating to the products. This ambitious, detail-oriented, entrepreneurial minded individual is someone who will settle for nothing less than an opportunity that offers daily learning, ongoing challenges and room for future growth. This is a great role for an individual who is interested in incorporating compliance and regulatory knowledge into technology, playing a part in growing a new business from the ground up, and learning more about software development and the role it can play within the financial industry.

Some of your starting day-to-day responsibilities:

• Review and processing of daily ACH files for customer transactions;
• Research of the state specific statutes for certain products (ex: landlord/tenant security deposits)
• Update processes and procedures to ensure compliance with ZSuite’s board approved policies (ex: BSA/AML Policy);
• Review of IDV information for new trustees / signers as accounts get opened;
• Complete monthly QC of new account documentation;
• Create templates of new account opening documents / forms as part of the partner bank / credit union onboarding process;
• Compile and review documentation for incoming audit requests from partnering banks and credit unions;
• Coordinate on mailings / customer outreach to obtain missing or outdated information;
• Reconciliation of bank accounts to ensure that expected check and ACH transactions for customers were correctly processed and posted;
• Create a variety of different reports using Microsoft Excel;
• Ability to work on projects that require regular monitoring, tracking, follow-up and review;
• Work in a “fast paced” environment as a team player and effectively manage multiple (and often shifting) high priority tasks and requests;
• Think creatively about ways to improve existing processes and procedures;
• Work directly with the COO on special projects as needed.

• Existing banking knowledge, particularly as it pertains to new account opening and the regulations / compliance aspects of retail banking;
• Ambitious, positive “can-do” attitude and eagerness to learn;
• Desire to be part of a young company with projections for strong growth;
• Aptitude for problem-solving and thinking outside of the box;
• Ability to take projects through to completion with minimal oversight;
• Excellent organizational skills;
• Ability to handle multiple priorities and pose a strong attention to detail;
• Excellent verbal and written communication skills;
• Bachelor’s degree or equivalent;
• Experience with bank audits is preferred.

All your information will be kept confidential according to EEO guidelines.