Offer summary
Qualifications:
Experience leading and inspiring operational and engineering teams in delivering top-notch customer service, Relevant industry experience, particularly in utilities with preferable knowledge in energy, electrical, renewables.
Key responsabilities:
- Lead and motivate multiple engineers for exceptional customer service delivery
- Ensure engineers have necessary skills and tools for their tasks, support recruitment efforts, set up requirements with suppliers
- Design efficient processes for enhancing customer experiences and zero carbon journey, support accreditation visits
- Address customer issues promptly and effectively to maintain optimal customer satisfaction