Junior/Middle CRM/CE Functional Consultant/Applications Specialist
Job Description
At the company, our virtues are to be providing value to our customers, through innovation and professional development while maintaining relationships with respect, integrity, and care. We are committed to attracting and retaining the best and brightest team members who believe in the same virtues - supporting our mission of excellence in Business Systems Consulting and Microsoft Dynamics. We are seeking top professionals to fill the role of Dynamics 365 Application Specialist(s) to provide in-depth knowledge of the Microsoft Dynamics application and evaluate the customer’s business processes against the standard Microsoft Dynamics functionality. As a member of the professional services team, you will be responsible for gathering and documenting requirements, leading the functional work-stream, from client workshops to finalizing functional specifications, and overseeing/executing the configuration of the system.
Responsibilities
● Participate in every aspect of the implementation from analyzing the customer’s business requirements to configuring the Microsoft Dynamics application to meet the customer’s needs;
● Collaborate with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of business processes;
● Provide in-depth knowledge of the Microsoft Dynamics application and evaluates the customer’s business processes against the standard Microsoft Dynamics functionality;
● Demonstrate experience in the use of the prescribed Microsoft Dynamics implementation methodology and focus on a clear understanding of key activities and deliverables;
● Document business requirements, process, actions, and solution description;
● Configure and customize the Microsoft Dynamics application to achieve business requirements;
● Facilitate the customer’s decision-making process and develop the functional design document that will drive the development process (if modifications/customizations are required, either to processes or to the Microsoft Dynamics application;
● Conduct acceptance testing and train customer resources to successfully use and maintain the Microsoft Dynamics application;
● Understand challenges and risks when implementing vertical applications.
Qualifications
● Suitable functional/technical qualifications, plus a minimum of 2+ years of qualified experience within Microsoft Dynamics 365 for Finance and Operations, Business Central, Customer Engagement, and/or previous versions of Microsoft Dynamics CRM;
● Ability to map and configure clients’ business requirements into Dynamics ERP;
● Ability to identify and document Business Processes;
● Solid knowledge of several Dynamics 365 Business Application Modules;
● Demonstrated knowledge in systems implementation, upgrades, integration, and testing;
● General Pre-sales skills.
