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Customer Support

Remote:

Full Remote

Contract:

Full time

Salary:

50 - 70K yearly

Work from:

United Kingdom, Canada, United States

Offer summary

Qualifications:

Excellent written and verbal communication skills in English., Strong problem-solving abilities and attention to detail., Prior experience in customer support preferred., Ability to work independently in a remote setting., Proficiency with customer support tools..

Key responsabilities:

Provide outstanding customer support through email, chat, and phone.
Address client inquiries and resolve issues efficiently.
Manage client accounts with accurate information.
Collaborate with internal teams for complex issue resolution.
Monitor service level agreements for prompt responses.

Hollenbeck Associates Small startup https://hollenbeck-associates.com/

2 - 10 Employees

See more Hollenbeck Associates offers

Job description

Job Description:

As a Remote Customer Support Representative at Hollenbeck-Associates, you will play a crucial role in ensuring our clients receive the highest level of support and satisfaction. You will be the first point of contact for our clients, representing our company’s commitment to excellence in service delivery.

Responsibilities:

Provide outstanding customer support through various channels including email, chat, and phone.
Address client inquiries, resolve issues, and provide accurate information about our services and solutions.
Effectively manage client accounts, ensuring accurate and up-to-date information.
Collaborate closely with internal teams to escalate and resolve complex issues.
Assist in identifying opportunities for process improvements to enhance customer satisfaction.
Monitor and maintain service level agreements to ensure prompt response times and resolution.
Provide feedback and insights to the team to improve customer support processes and procedures.

Qualifications:

Excellent written and verbal communication skills in English.
Strong problem-solving abilities and attention to detail.
Prior experience in customer support or a related role is preferred.
Ability to work independently in a remote environment, while maintaining a high level of productivity.
Proficiency in using customer support tools and software.
Knowledge of business consulting or related industries is a plus.

Why Join Us:

At Hollenbeck & Associates, we understand the power of data in driving business decisions. As a Customer Support Representative, you will have the opportunity to work on diverse projects, collaborate with a talented team of professionals, and contribute to our clients’ success.

We offer a competitive compensation package, professional development opportunities, and a supportive and inclusive work environment.

If you are a dedicated Customer Support Representative with a passion for making customers happy, we invite you to apply and become part of our dynamic team.

To apply, please send your resume and cover letter to hr@hollenbeck-associates.com.