Offer summary
Qualifications:
Must have 3+ years of experience managing an international remote team in customer service within gambling or related industries, Proven track record in customer service management with ability to make improvements and solve issues, Familiarity with the latest industry technology trends, digital systems tracking, and excellent time management skills, Strong English communication skills.
Key responsabilities:
- Lead and oversee customer service operations, support marketing efforts and ensure compliance with AML and KYC procedures
- Recruit, mentor, and empower agents to deliver excellent service and drive customer loyalty and growth
- Continuously enhance customer experience, establish engagement, and meet qualitative and quantitative targets
- Establish and refine department processes, documentation, and adhere to best practices for service standards