The Parchment mission is to Turn Credentials Into Opportunities. As the leader __ in electronic credential exchange, Parchment enables learners to collect, promote, and share their academic credentials for the next step in their educational and career journey. The Parchment platform has helped millions of Learners, thousands of high schools, colleges, and universities, exchange more than 40 million transcripts and other credentials globally.
Founded in 2003, Parchment LLC is headquartered in Scottsdale, AZ, and is one of the fastest-growing educational technology companies in the world. In the next twelve months, Parchment will issue more than 20mm+ credentials through its network of serving more than 40% of currently enrolled high school students and 60% of higher education students in the US.
The Member Services team is looking for a Member Support Representative that is a positive, accountable, goal-driven achiever with a healthy sense of humor. The best Member Support Representatives truly enjoy building relationships both internally and externally and get excited about digging in to find solutions to our customers’ most complex challenges. While driven to achieve their own individual goals and highly self-accountable, these superstars also enjoy working collaboratively as part of a team.
Our Member Support Representatives are the first line of assistance for users of Parchment’s products within the higher education and K12 institutions we serve. From the point of implementation throughout the life of the engagement, the MSR is there to assist the Office of the Registrar, Admissions, IT, and other key stakeholders.
This position is looking for a Pacific Time zone, or someone willing to adhere to a schedule of 7 am - 4 pm PST, or 8 am - 5 pm PST.On a day-to-day basis, you will spend time:** - Engaging with our Members via email and by phone, to answer questions, solve problems, and build trust. - Work as part of a team to achieve key metrics and grow, together and individually.
Qualifications: - Bachelor’s degree or equivalent work experience in Higher Education or Education Technology - Experience using Microsoft Office products; familiarity with Salesforce and student information systems preferred - Superior communication skills, both written and verbal - Critical thinking and problem-solving skills - A track record of achievement, reliability, and integrity
Perks & Benefits: - Compensation up to $48,000 - Comprehensive Health Package: Medical, Dental, and Vision - FSA & HSA programs - 401K company match - 12 Paid Holidays - PTO Accrual up to 19 days (increases with tenure) - Parental Leave (6 weeks paid) - Work-from-home equipment provided!
