Nothing stops them from getting a great deal for our users!
The B2B Team’s main mission is to provide users with a maximum of available merchants and offers on the app.
On one side, the Sales Team is in charge of getting in touch with new merchants and affiliate platforms.
On the other side, the Account Management Team creates and manages long-lasting relationships with our partners.
Led by Nicolas, our CRO, they are a vibrant team with unstoppable energy!
As an Account Strategist, your main mission will be to maintain and develop partnerships and increase our turnover. You will report to the Head of Marketing and Customer Success, and be part of the B2B team. You will also work closely with the different other teams (sales, product, marketing, etc.).
Your responsibilities:
Creating a strong and lasting relationship with the clients you are in charge of. You will lead client day-to-day relationships, secure regular touch-points, and drive & measure client satisfaction.
Identifying, understanding, and answering our partners’ needs according to their specificities as you will be in charge of retailers, DNVBs, and pure players.
Having a clear vision of the trends in your clients’ markets thanks to payment data-based analyses. You’ll use this knowledge to perfectly tailor proposed offers and communications.
Alongside the B2C Marketing team, ensure perfect and multi-platform communication about your clients’ offers on the app by working closely with the B2C marketing team.
Increasing Joko’s turnover by upselling and cross-selling.
Closely monitoring the offer’s results and performances. You will improve existing processes and tools to manage your portfolio of clients and make a weekly and monthly report to the team
Contributing to the design of the commercial strategy by giving valuable feedback to the B2B team.
Working with the Product and the Ops teams in order to improve processes and create solutions to build solid foundations to scale the AM department at Joko, in France, and abroad.
Contributing to the design of the team structuration strategy by analyzing the different scenarios to scale the department.
Tools: You master Excel & Powerpoint.
Analytical skills: You love analyzing data and making informed and data-based decisions.
Communication skills: You are very comfortable in spoken and written formats. You love communicating and are not shy.
Attention to details: You know that the devil is in the details and you always spot issues.
Efficiency: You are fond of productivity tools and able to deliver on time on projects with many stakeholders.
Mindset: You have an entrepreneurial mindset, you like challenges, you welcome feedback and you are willing to get better every day to reach excellence. You have a strong capacity for adaptation, organization, and autonomy. You always go the extra mile.
Problem solver: You are pragmatic and know how to solve problems quickly.
Languages: You are bilingual in French and English, written and spoken.
Education: You have graduated from an engineering or business school (or equivalent).
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