Community Manager, Clinical Engagement

DocMatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from experts, gain insights, and stay up to date with the latest clinical data, best practices, and therapeutic innovations in medicine. Our goal is to bring our innovative platform to every clinician in the world.

We have built a peer-to-peer collaboration platform that facilitates knowledge transfer across a global network of healthcare professionals. As a Community Manager on the Clinical Engagement Strategy team, you will be responsible for driving the success of clinician-facing projects that contribute to strategic alignment with our partners from medical device and pharmaceutical companies, and medical societies, and help to foster collaboration and education in networks of physicians. You will work to align projects with overall company KPIs in support of the clinicians and researchers who use DocMatter to collaborate.

Hear what our doctors are saying: Clinician Testimonial Video

Responsibilities

• Collaborate with engagement strategy leads to develop and execute projects that will drive Community health and support clinicians in sharing expertise
• Build and maintain relationships with physician thought leaders and experts to drive engagement within DocMatter Communities, in support of clinician education, collaboration, and Community objectives
• Drive growth, engagement, and clinical dialogue in an assigned set of clinician networks (Communities)
• Manage and curate clinical and research-based discussions to foster the most relevant and educational dialogue possible
• Work across engagement strategy leads to standardize and enhance the impact of similar clinician-facing projects in line with DocMatter’s KPIs

Requirements

• Bachelor's degree
• 3+ years experience in a clinical setting and/or customer success within the healthcare space, where you have experience working and communicating with clinicians
• Ability to read and understand clinical and scientific content, and an interest in doing so
• A natural curiosity, attention to detail, and organizational skills
• Strong written and verbal communication skills
• Passion for healthcare

Preferred Requirements

• Experience working with a medical device or pharmaceutical company
• Experience working closely with a medical society

Benefits

DocMatter provides a peer-to-peer collaboration platform that facilitates knowledge transfer across a global network of highly engaged healthcare professionals to provide life-changing patient outcomes. We are well on our way, but new hires are early enough that you will still be able to play a pivotal role in advancing our mission.

All full-time roles include series A equity with significant upside and health, dental and vision, long-term disability, and life insurance.

Our employees are passionate about elevating the practice of medicine and our seasoned leadership team has a breadth of experience across industry and research. Come and join some of the smartest minds in San Francisco tackling one of the great opportunities to advance the global medical field!

DocMatter Values

Mission-Driven

• Our singular focus is improving patient outcomes through scalable collaboration
• We provide personalized support to clinicians, empowering them with our technology
• We accelerate the adoption of best practices by enabling continuous knowledge-sharing across medicine
• We believe deeply in our work supporting a global Community of clinicians

People-First

• We treat each other with respect, kindness, and empathy no matter what
• We always assume best intent when disagreeing, or working through challenges
• We care about our people, and consistently recognize good work
• We are inclusive, and foster an environment of belonging

Operational Excellence

• We believe in process, measurement, and continuous improvement
• We set ambitious goals and embody grit, determination, and perseverance in achieving them
• We share resources and work together to solve problems
• We are responsive, punctual, and prepared

Collaboration

• We are clear, concise, and professional in speech and writing to colleagues and customers
• We ask for help when we need it, and prioritize helping each other
• We are proactive, honest, and constructive in our communication internally and externally
• We maintain composure in stressful situations

Accountability

• We do our best work, and hold each other to high standards
• We are transparent and question actions inconsistent with our values
• We regularly collect and share feedback
• We focus on measurable results