Offer summary
Qualifications:
High English proficiency, Native or near-native fluency in Dutch and French, Customer support experience, including complaint resolution, Proficient with MS Office Suite, Google Docs, or similar applications.
Key responsabilities:
- Manage customer queries via email and support tickets
- Moderate social media comments and address complaints for positive online presence
- Resolve order-related issues, such as returns, refunds, and disputes
- Monitor shipping performance, organize policies, liaise with partners, and work closely with the team