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(fluent German) Customer Support Consultant (Tuzla)

fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Bosnia and Herzegovina

Offer summary

Qualifications:

Fluent in German and English (C1 level), Customer service experience, analytical research skills, and multitasking.

Key responsabilities:

  • Stay updated on the latest technology trends
  • Provide omni-channel customer support and liaise with different IT departments
SupportYourApp logo
SupportYourApp Large https://linktr.ee/
1001 - 5000 Employees
About SupportYourApp
SupportYourApp is a Support-as-a-Service that provides augmented customer care and support services for growing startups and tech companies around the globe 💛 Our mission is to make the first customer a forever customer. We accomplish it by providing secure customer care powered by human empathy and tech solutions exceeding the in-house-like quality of service. We offer: • 12 years of experience; • 1200+ professionals on the team; • 250+ clients worldwide; • 55 operational languages; • PCI/DSS L1 Service Provider and ISO/IEC 27001:2013 certifications in service; • GDPR-, CCPA-, and HIPAA-compliance; • Amazing team connectivity and responses within 24 hours; • Refined processes of onboarding, integration and communication; • Customer-oriented specialists with exceptional language skills. Our services include but are not limited to: • Customer Support (Front desk, Tier 1); • Technical support (Tier 1-3); • Customer success and sales; • Call center services; • Back-office (data entry, content moderation & enrichment); • Data annotation; • Staff augmentation (web & software developers, UX/UI designers, QA). Every company is different and requires a unique experience. That’s why we don’t offer one-fits-all solutions but approach every client individually 💛 SupportYourApp is a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
See more SupportYourApp offers

Job description

Passionate about the latest trends in Tech?

What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 50+ languages and have the most diverse professional and cultural backgrounds.

Join our SupportYourApp team as a Customer Support Consultant to kick-start your career in Tech. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe 🌎 Excited? Let's see what it takes.

What you will do:

  • Always be up-to-date with the cutting-edge technology;
  • Apply the latest and greatest customer happiness practices;
  • Provide omni-channel support via calls, emails, and chats;
  • Communicate with developers and other departments of various IT-companies;
  • Become a product expert and constantly grow.

Requirements:

  • Fluent German and English (both C1 level);
  • Analytical & Research Skills;
  • Experience in Customer Service;
  • Multitasking;
  • Customer-oriented and responsible attitude.

Would be a great plus:

  • Experience with CRM systems;
  • Experience with native speakers;
  • International exchange programs participation.

Benefits:

  • Flexible schedule;
  • Possibility to work remotely;
  • Competitive compensation;
  • Paid intensive training and trial period;
  • Great management with no bureaucracy;
  • Good bonuses for referring friends (referral program);
  • SupportYourApp Medical Policy;
  • Occasional business trips.

Who are we?

SupportYourApp is a Support-as-a-Service international company that provides BPO services for other IT companies around the globe. We work with clients from 30+ countries and speak 50+ languages.
Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills!

We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.

Visit our website: www.supportyourapp.com

Required profile

Experience

Spoken language(s):
EnglishGerman
Check out the description to know which languages are mandatory.

Hard Skills

Customer Experience Strategy (CX)Microsoft Dynamics CRMLanguage Education

Other Skills

  • Multitasking
  • Accountability
  • Analytical Skills
  • Customer Service
Are you interested?

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