(Ukraine) Customer Support Consultant

75% Flex
Remote First
Full time
Remote from:Ukraine
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(Ukraine) Customer Support Consultant

75% Flex
Fully Flexible
Remote: Remote First
Contract: Full time
Work from: Ukraine...

Offer summary

Qualifications:

Fluent English in written and verbal communication, Experience in customer support, analytical and research skills.

Key responsabilities:

  • Stay updated on cutting-edge technology and customer happiness practices
  • Provide omni-channel support and communicate within various IT departments
  • Become a product expert and constantly grow
  • Plus: work with CRM systems and technical support experience
SupportYourApp logo

SupportYourApp

Largehttps://linktr.ee/
1001 - 5000 Employees

Job description

Logo Jobgether

Your missions

Passionate about the latest trends in Tech?

What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.

Join our SupportYourApp team as a Customer Support Consultant to kick-start your career in Tech. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe 🌎 Excited? Let's see what it takes.

What You Will Do:

  • Always be up-to-date with the cutting-edge technology;
  • Apply the latest and greatest customer happiness practices;
  • Provide omni-channel support (via phone, email, chat, social media);
  • Communicate with developers and other departments of various IT-companies;
  • Become a product expert and constantly grow.

Requirements:

  • Fluent English (advanced command of both written and verbal English);
  • Experience in the customer support role;
  • Analytical & Research Skills;
  • Customer oriented and responsible attitude (customer service in your DNA :)

Will be a great plus:

  • Experience with CRM systems;
  • Experience in Technical Support;

Benefits:

  • Flexible schedule;
  • Enjoy working remotely;
  • Competitive compensation;
  • Financial and professional growth;
  • Paid intensive training and trial period;
  • Great management with no bureaucracy;
  • Good bonuses for referring friends (referral program).

Who are we?

SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.

We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.

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Required profile

Experience

Industry :
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Soft Skills

  • Customer-oriented and responsible attitude
  • Excited for professional and financial growth, motivated for bonuses
  • Team player willing to work remotely, flexible schedule & great management

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