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Hospitality Operations (Internship Opportunity) - Red Frog, Bocas del Toro

76% Flex
Full Remote
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Hospitality Operations (Internship Opportunity) - Red Frog, Bocas del Toro

76% Flex
Remote: Full Remote
Work from: Panama

Offer summary

Qualifications: Currently studying hospitality, tourism or related field at university, Proficiency in English and Spanish.

Key responsabilities:

  • Ensure customer satisfaction by collaborating with the front desk, cowork, and playground teams
  • Collect and analyze feedback to improve guest experience
  • Provide support to the sales team and manage communication with guests, including resolving complaints
Selina logo
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Selina
Hospitality: Hotels, Restaurants & LeisureLarge

http://www.selina.com/

1001 - 5000 Employees

Job description

Logo JobgetherYour missions
Description

WANT TO MIX A GREAT WORK EXPERIENCE WITH AN AMAZING LIFE EXPERIENCE?
Seize this unique opportunity to work for Selina, one of the world’s fastest-growing lifestyle hospitality brands!

What is Selina?
Our Mission is to inspire authentic and meaningful connections.
Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new
adventures.

Our internal ecosystem consists of Hospitality, Food & Beverage, Tours, Wellness, Education, Construction, Real Estate, CoWorking, Art & Design, Community Outreach, Education, Surf, Sales, Marketing, and Technology.

At Selina, every challenge is a wave desiring to be ridden and since we´re all equal before a wave our team is always ready to take them and succeed. But always remember… The best surfer out there is the
one having the most fun.

Summary
We offer a learning development program where you can transform your classroom knowledge and develop your skills throughout all areas in the hospitality industry.

As an Operations Rockstar you will:

  • To ensure the best experience for all customers from the Front Desk, Cowork, and
  • Playground.
  • Collect real-time feedback from guests on their experience and use this data to help conclude how to improve the guest experience with the management team.
  • Work closely with the tours & travels team.
  • Provide sales support to the location
  • Work closely with the Selina Surfing Club
  • Be the main contact to Selina Reservations center.
  • Manage communication with guests and deal with complaints.
  • Work closely with the back-office team, including inventories and reports.
  • Learn how to order office supplies and materials by min and max list.
  • Ensure standard customer service.
  • Day-to-day support to the housekeeping department
  • Create a community experience in collaboration with the community team.
  • Work closely with the Cowork supervisor to incorporate Selina's values into the cowork offerings, as well as our messaging and marketing.

Besides the Selina ultimate learning experience... You also receive:

  • F&B (2 meals/day) at Locations
  • Free accommodation
  • Full free access to the Selina CoWork spaces
  • Your birthday is time off!
  • Cultural events and Wellness activities at Locations
  • Voluntary Activities - Selina Gives Back
  • Selina Experience:
  • 30% OFF Accommodation (Rest of the Internship)
  • 25% OFF Friends and Family
  • 20% OFF F&B and Retail
  • 3 Free Days Accommodation (Dorms) in any Selina (Up to 6 months after completing internship)
  • Certificate of completion


It only takes to be:

  • Currently enrolled in the university studying hospitality, tourism or related.
  • English & Spanish
  • Able to provide a university letter confirming the internship period
  • Ready to learn and have fun but more importantly to immerse into a brand-new definition of Hospitality.


This will be unlike any other internship! You’ll have fun, gain incredible experience, and learn constantly.

Are you in?

See more

Required profile

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Experience
Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
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Hard Skills
Soft Skills
  • Ready to immerse into a unique hospitality experience
  • Willingness to learn, have fun, and contribute to creating a vibrant community atmosphere

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